Senior Program Manager – Client Implementations

LOCATION:Ouroffice is located in Minnetonka, MN. Candidates mustresidein the Twin Cities area and willbe required to be in-office 5 days per week.

A job at RAZR is like no other. We are on a mission to Be Relevant - make a meaningful difference in the lives of others. This talented team lives our values every day.

These values have made RAZR what it is for years, and today, they are more critical than ever. They keep us connected. They make us a team. They allow us to thrive.

• Youtake actionand pursue the ultimate best outcome for RAZR and our clients

• You dig in and understand the details of how the business works

• You run towards, and youdon’trun away

• You understand that “whatever it takes” is just that

• You have a plan, and you execute it even when youdon’tfeel like it

• You understand that problems are simply opportunities to solve them

• You view commitments as promises to be kept...regardless

• Youcan’tstand not knowing; you have an unquenchable thirst to understand why

• You are an active participant, never a spectator

• You are focused on outcomes and not the time it takes to achieve them

• You are grateful for both life’s challenges and opportunities

• You passionately pursue excellence in everything you do

• You laugh often anddon’ttake yourself too seriously

• You love change, and living in the gray is energizing to you

• Youcan'twait to get out of bed in the morning & get on with your day

The Senior Program Manager – Client Implementations leads a portfolio of financial institution loyalty and rewards implementations from planning through launch. This role owns program governance and coordinates channel partners, Operations Delivery Managers, and RAZR’s Product, Technology, Support, and other internal teams to deliver programs on schedule and at scale.

While Operations Delivery Managers own the detailed configuration, validation, and operational readiness of individual programs, the Senior Program Manager owns the broader implementation process, ensuring plans, resources, dependencies, risks, and stakeholdersremainaligned.

The ideal candidate is an experienced program leader who thrives in complex, fast-moving environments involving multiple concurrent implementations. They are highly organized, comfortable working across technical and operational teams, and skilled at creating accountability and driving execution across internal and external stakeholders.

• Lead a portfolio of concurrent financial institution implementations from planning through launch.

• Develop andmaintainthe master implementation plan, including implementation waves, schedules, milestones, dependencies, resource requirements, and launch dates.

• Coordinateimplementationsequencing and capacity based on program readiness, business priorities, dependencies, and available resources.

• Partner with Operations Delivery Managers to incorporate configuration, validation, testing, and operational readiness activities into implementation plans.

• Monitor portfolio progress,identify risks, resource constraints, and bottlenecks, and drive issues to resolution or escalation.

• Establish repeatable implementation processes and standards that enable RAZR and its partners to onboard programs efficiently at scale.

• Serve as the primary program management contact between RAZR and its channel partners throughout implementation.

• Align implementation schedules, priorities, requirements, dependencies, deliverables, and launch commitments across organizations.

• Lead recurring program governance and status meetings andmaintainclear visibility into program status, upcoming implementation volume, risks, decisions, and required actions.

• Manage partner expectations and proactively address changes or issues that could affect implementation commitments.

• Coordinate activities and dependencies across Operations Delivery, Product, Technology, Technical Services, Support, and other teams involved in implementation.

• Facilitate cross-functional decision-making and ensure owners and deadlines are clearlyestablishedfor outstanding…