Operations Delivery Manager

LOCATION: Ouroffice is located in Minnetonka, MN. Candidates mustresidein the Twin Cities area and willbe required to be in-office 5 days per week.

A job at B is like no other. We are on a mission to Be Relevant - make a meaningful difference in the lives of others. This talented team lives our values every day.

These values have made RAZR what it is for years, and today, they are more critical than ever. They keep us connected. They make us a team. They allow us to thrive.

• Youtake actionand pursue the ultimate best outcome for RAZR and our clients

• You dig in and understand the details of how the business works

• You run towards, and youdon’trun away

• You understand that “whatever it takes” is just that

• You have a plan, and you execute it even when youdon’tfeel like it

• You understand that problems are simply opportunities to solve them

• You view commitments as promises to be kept...regardless

• You can’tstand not knowing; you have an unquenchable thirst to understand why

• You are an active participant, never a spectator

• You are focused on outcomes and not the time it takes to achieve them

• You are grateful for both life’s challenges and opportunities

• You passionately pursue excellence in everything you do

• You laugh often anddon’ttake yourself too seriously

• You love change, and living in the gray is energizing to you

• You can'twait to get out of bed in the morning & get on with your day

The Operations Delivery Manager is responsible for the operational delivery, configuration, and ongoing support of client loyalty programs at RAZR.

This role translates approved client requirements and business rules into accurate platform configurations, validates that programs function as intended, and supports testing, launch readiness, and transition into ongoing operations.

The Operations Delivery Manager also serves as a key operational contact for assigned client programs, coordinating configuration changes, campaigns and promotions, issue resolution, and operational support with clients and internal teams.

The ideal candidate is detail-oriented, operationally minded, comfortable working with technology, and able to translate complex business requirements into accurate platform configurations and scalable operational processes.

• Own the operational setup and configuration of new client loyalty programs within the RAZR platform.

• Translate approved requirements, business rules, and program designs into accurate platform configurations.

• Develop and execute validation procedures and test scenarios to confirm configured programs and processed data produce expected results.

• Validate member/customer records, transactions, balances, rewards, and other program outcomes during implementation.

• Investigate configuration, data, or processing discrepancies and coordinate resolution with the appropriate internal teams.

• Support QA, user acceptance testing, launch readiness, and go-live activities.

• Partner with the Program Manager to ensure configuration, testing, dependencies, risks, and operational requirements are reflected in implementation plans.

• Transition newly launched programs into ongoing operational support.

• Serve as a key operational contact for assigned client programs during implementation and ongoing operations.

• Provide guidance on program configuration, platform functionality, campaigns, promotions, and operational processes.

• Manage ongoing configuration changes and ensure updates are appropriately reviewed, tested, and validated.

• Own initial triage of client-escalated operational, customer service, and technical issues.

• Coordinate issue resolution with Support, Technology, Product, Account Management, and other teams as needed.

• Maintain clear client communication and follow-up on outstanding issues, changes, and operational needs.

• Support a high-quality client experience by proactively identifying and addressing operational challenges or service gaps.

• Coordinate operational requirements related to client contracts, compliance…