Director Client Strategy

Director of Client Strategy & Business Growth About the Job

Lakeside HR Group has been engaged by our client to recruit for a Director of Client Strategy & Business Growth to join their team. They are seeking a senior leader with an entrepreneurial mindset to own client strategy, guide business growth, and lead the execution of our client engagement model, including responsibility for our call center environment.

This role is designed for someone who thinks like an owner: curious, commercially aware, and energized by building and evolving how a business operates. While this leader will be accountable for the performance of the call center, the role is intentionally broader focused on client outcomes, business innovation, and enterprise leadership, not day-to-day task management alone.

• Bring an owner’s mindset to identifying opportunities to improve, evolve, and grow the business
• Evaluate and refine service offerings, workflows, and client engagement models
• Test new ideas thoughtfully, balancing innovation with operational discipline
• Help shape what the next chapter of the company looks like

• Serve as the senior relationship owner for key and enterprise clients
• Build trusted partnerships rooted in outcomes, not transactions
• Lead strategic conversations around campaign performance, engagement models, and future opportunities
• Act as the internal advocate for client needs and market insights

• Provide leadership and accountability for the call center function, ensuring quality, consistency, and performance
• Translate client and marketing strategy into effective call center execution
• Partner with internal leaders on workforce planning, training, and quality standards
• Ensure the call center evolves as a strategic extension of client marketing efforts

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Note:

This role leads and guides the function—it does not require being a traditional call center manager.)

• Work closely with marketing, sales, technology, finance, and leadership to align strategy and execution
• Connect external client expectations with internal capabilities
• Influence priorities across teams to deliver strong outcomes

• A builder who enjoys creating, improving, and scaling
• A leader comfortable owning outcomes across people, clients, and performance
• Someone who sees a call center as a strategic asset
• A professional with healthcare marketing or healthcare services experience

• Someone looking for a pure operations title or narrowly defined role
• A career call center manager without broader business ownership experience

• Healthcare marketing, healthcare services, or B2B engagement experience
• Leadership experience in environments where service delivery supports growth
• Experience partnering across multiple functions in a growing organization
• Comfort operating in ambiguity and shaping evolving roles

At Lakeside HR Group, we understand that finding the right job is essential for your career success. We are a boutique-style human resources consulting and recruiting firm dedicated to providing personalized, tailored solutions. When you partner with us, you are not just getting a recruiter; you are getting the entire Lakeside team working together to support your career goals.

Partner with us at Lakeside HR Group, where we are more than just a recruiting firm; we are your partners in achieving your career aspirations.