Senior Program Manager

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2 days ago Requisition

Salary Range: $90,000.00 To $ Annually

We are motivated to solve some of tomorrow’s biggest obstacles – especially those in energy and infrastructure. Our employees want to make a difference, and we have the aspiration, resources, and technical know-how to do it. Our rapid growth and successes over the past five decades stem from our ability to think big while also paying special attention to project quality and customer service.

Willdan's work culture blends the stability of an established organization with a reputation for quality and the flexibility and opportunities of a progressive, growing company. We value and enjoy the opportunity to come to work every day and make a real, positive impact on our society and the environment.

Willdan is a nationwide provider of comprehensive solutions that help organizations evolve and thrive as natural resources and infrastructure change. Our team of experts in energy, engineering, safety, financial and strategic planning, microgrids, and software offer best-in-class services ranging from electric grid optimization to energy efficiency to energy design assistance. Using this collective expertise, we have delivered over 100,000 projects to public agencies, small businesses, healthcare, hospitality, and educational facilities.

We provide program administration and assistance to improve grid resiliency to over 50 investor‑owned utilities.

The Senior Program Manager will make operational decisions to meet program objectives for new construction energy efficiency programs with an operating budget of $2 million or more. They will motivate the assigned program team and are accountable for monitoring progress towards program goals – making the necessary changes to improve program performance. The role is accountable for supporting program success through resource allocation, budget and accounting support and providing excellent customer support for both the utility and the new construction customers.

• Provide strategic oversight and direction for multiple programs.
• Mentor and develop program management staff serving smaller programs.
• Develop and maintain high-level relationships with key clients and stakeholders.
• Define the staff and budget resource requirements, operational expectations, and internal reporting requirements needed to achieve annual goals.
• Develop and manage program budgets and forecast in collaboration with financial manager.
• Identify inefficiencies in processes and develop solutions to continually improve operational efficiency and customer service.
• Supervise internal and external resources to ensure compliance with utility requirements including contract goals, budgets and cost‑effectiveness, making program tactical changes as needed.
• Oversee and manage the relationship between Willdan, and utilities and program participants.
• Manage the development of tools, processes and procedures for subcontractors and trade allies.
• Track progress on program deliverables as part of overall program fulfillment.
• Report progress and any open or resolved issues to senior leadership on a regular basis.
• Prepare annual and quarterly business review for senior leadership review and approval prior to presenting to clients.
• Delivers clear and transparent program messaging for both external customers and internal staff.
• Addresses customer service complaints and feedback in a timely and professional manner; seeks solutions to prevent future occurrences.
• Support senior leadership and business development in contract negotiations and continuations.
• Provides clear and effective communication with all customers including team members, stakeholders, cross‑functional groups, etc.

• Bachelors or Masters Degree in Architecture, Mechanical Engineering, Electrical Engineering, Construction Management, Building Science, Communications, Business or closely related field; or other equivalent…