Senior Program Manager

The Senior Program Manager will make operational decisions to meet program objectives for new construction energy efficiency programs with an operating budget of $2 million or more. This role involves leading a team, overseeing budgets, ensuring compliance with utility requirements, and providing excellent customer support for both utilities and new construction customers.

This position requires strategic oversight, collaboration with financial partners, and close communication with stakeholders to achieve annual goals and improve program performance.

• Provide strategic oversight and direction for multiple programs.
• Mentor and develop program management staff serving smaller programs.
• Develop and maintain high-level relationships with key clients and stakeholders.
• Define staff and budget resource requirements, operational expectations, and internal reporting requirements needed to achieve annual goals.
• Develop and manage program budgets and forecasts in collaboration with the financial manager.
• Identify inefficiencies in processes and develop solutions to continually improve operational efficiency and customer service.
• Supervise internal and external resources to ensure compliance with utility requirements including contract goals, budgets, and cost-effectiveness, making program tactical changes as needed.
• Oversee and manage the relationship between Willdan, utilities, and program participants.
• Manage the development of tools, processes, and procedures for subcontractors and trade allies.
• Track progress on program deliverables as part of overall program fulfillment.
• Report progress and any open or resolved issues to senior leadership on a regular basis.
• Prepare annual and quarterly business reviews for senior leadership review and approval prior to presenting to clients.
• Deliver clear and transparent program messaging for both external customers and internal staff.
• Address customer service complaints and feedback in a timely and professional manner; seek solutions to prevent future occurrences.
• Support senior leadership and business development in contract negotiations and continuations.
• Provide clear and effective communication with all customers including team members, stakeholders, cross‑functional groups, etc.

• Bachelor’s or Master’s Degree in Architecture, Mechanical Engineering, Electrical Engineering, Construction Management, Building Science, Communications, Business or closely related field; or other equivalent experience.
• Proven leadership skills with the ability to manage and mentor a diverse team.
• Demonstrated experience in strategic planning and execution.
• In‑depth knowledge of energy efficiency technologies, industry standards, and regulatory frameworks.
• Team player with strong analytical, problem‑solving, and decision‑making capabilities.
• Ability to work autonomously as well as collaboratively with internal and external representatives.
• Knowledge of building science, construction, energy efficiency programs, sustainability, and industry standards.
• Forms and maintains positive relationships with internal/external customers and clients.
• Demonstrated capability in coordinating promotional activities relevant to our industry.
• Above‑average verbal and written communication and project management skills.
• Listens carefully and objectively to others and determines their wants, risks and needs prior to speaking.
• Plans and prepares in advance for the outcome Willdan wants from the discussion or presentation.
• Presents information in a manner consistent with Willdan’s style and responsibilities.
• Proficiency in Microsoft Office Applications (Word, PowerPoint, Outlook, Excel).

Willdan is an equal‑opportunity employer. Applicants are considered for all positions without regard to race, religious creed, color, age, marital status, sex, sexual orientation, gender identity, gender expression, citizenship status, national origin, ancestry, religion, military service or veteran status, disability, medical condition, childbirth and related medical conditions, genetic testing, reproductive status or any other classification protected by federal, state or local laws and ordinances.

Willdan does not discriminate on the basis of physical or mental disability where the essential functions of the job can be reasonably accommodated. Determinations on requests for reasonable accommodation will be made on a case‑by‑case basis. If you need reasonable accommodation for any part of the application and hiring process, please notify us. Willdan Energy Solutions participates in E‑Verify.