Assistant Manager

Job Summary

As an Assistant Manager, you are part of the leadership team. You help drive profitability through genuine customer connections, brand loyalty, and strong community engagement. You provide immediate feedback and coaching to the sales team to maximize performance and collaborate with the rest of the leadership team to adapt strategies for business success and ensure smooth operational support as needed.

• Support the Store Director & Associate Store Manager to directly impact business results, maximizing profitability while maintaining a meaningful connection to every aspect of the brand.
• Own and manage a designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.), overseeing store operations, systems, and technology while ensuring accountability.
• Assist the Store Director & Associate Store Manager with recruiting, training, and development efforts, as needed.
• Partner with leadership to create a collaborative working environment for all associates.
• Ensure the team consistently exceeds goals and delivers best‑in‑class customer service.
• Lead fit sessions that enhance product knowledge for associates, elevating authentic customer connections.
• Come up with innovative ways to engage the community and build loyalty through events.
• Step into a variety of roles on the sales floor as necessary.

• 1–2 years of retail management experience with a similar scope.
• Passionate support for the brand, customers, and teams.
• Up‑to‑date knowledge of current fashion trends and industry developments.
• Strong teamwork, flexibility, and courtesy in executing tasks.
• Innovative and results‑driven mindset with strong problem‑solving skills.
• Scheduling flexibility, including nights, weekends, and holidays.
• Physical capability to bend, reach, stretch, lift, carry, and move at least 40 pounds (18 kilos).

Hourly Range: $17.75 – $22.30. At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered takes into account internal equity and may vary with the candidate’s geographic region of work premises, job‑related knowledge, skills, and experience. The base salary is one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits, and perks.

• Competitive base pay and bonus programs (Part‑time and Full‑time).
• Up to 60% discount on branded products from J. Crew, J. Crew Factory, and Madewell.
• Entertainment, travel, fitness, and mobile technology discounts.
• 401(k) plan with company matching donations.
• Medical and prescription coverage (Part‑time); medical, dental, prescription, vision, and life insurance (Full‑time).
• Competitive Paid Time Off (PTO) plan, including paid holidays (Full‑time).

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation, or any other basis protected under applicable law.

Discrimination, harassment, and intimidation have no place in our offices, stores, or contact and distribution centers. We will not tolerate it in any form, and it is illegal. Any behavior that violates this policy will result in disciplinary action up to and including termination.