Associate Director Client Service Account Management

Director, Health Plan Enablement

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.

Join us to start Caring. Connecting. Growing together.

The Director, Health Plan Enablement is the people leader responsible for the strategy, performance, and ongoing evolution of the Health Plan Enablement team. This leader builds and develops a high-performing team that serves as a critical bridge across Account Management, Operations, Implementation, Product, and client stakeholders to drive operational readiness, issue resolution, and strategic initiatives. The Director provides oversight of complex client readiness and enablement activities, including annual readiness, go-live support, operational transitions, benefit and file updates, process maintenance, client-facing systems and tools, and cross-functional execution.

The role establishes governance, priorities, resource plans, performance standards, and escalation pathways to ensure work is delivered accurately, timely, and consistently with client commitments and enterprise requirements. The Director also serves as a strategic advisor to senior leadership, translates vision into actionable plans, influences stakeholders across the enterprise, and ensures the team anticipates upstream and downstream impacts while advancing client satisfaction, operational excellence, cost avoidance, and continuous improvement.

You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

• Lead, coach, and develop the Health Plan Enablement team; set clear expectations, provide ongoing feedback, support career development, and strengthen succession and retention
• Create an inclusive, engaged, and high-performing team culture grounded in accountability, innovation, collaboration, continuous learning, and strong client advocacy
• Align team structure, capacity, assignments, and skill development to client needs, enterprise priorities, seasonal readiness demands and changing business requirements
• Ensure team members are trained and effective in PBM tools, client-facing systems, readiness practices, project management, reporting, issue management, and applicable health plan requirements
• Provide leadership oversight for employee performance, workload balancing, quality, risk management, and timely escalation of barriers

• Define and evolve the Health Plan Enablement operating model, service standards, governance, roles, processes, and measures to support consistent execution and a best-in-class client experience
• Translate executive vision and enterprise priorities into actionable team plans, roadmaps, operating rhythms, and measurable outcomes
• Establish governance for complex cross-functional initiatives, including decision rights, milestones, dependencies, risks, resourcing, issue resolution, and executive reporting
• Oversee the creation, negotiation, interpretation, implementation, and maintenance of SOPs, reporting, and operational requirements
• Identify opportunities for process improvement, organizational effectiveness, cost avoidance, automation, and standardization; ensure successful adoption and sustained results

• Provide leadership oversight of end-to-end annual readiness, go-live support, operational transitions, and the Readiness Governance Model
• Ensure enterprise operational readiness plans include appropriate task sequencing, duration, ownership, dependencies, resources, risk mitigation, and full cross-functional execution
• Monitor readiness health, aging inventory, key risks, client impacts, and execution progress; intervene when performance or client commitments are at risk
• Ensure issues are resolved promptly and accurately through effective coordination, impact assessment,…