General Manager - Minnetonka, MN (53716

Position: General Manager - Minnetonka, MN (53716)
General Manager
- Minnetonka, MN (53716)# General Manager
- Minnetonka, MN (53716)
Hot Job Minnetonka
- Minnetonka, MN 55345## Overview Salary Range $60,000.00 - $70,000.00 Salary/year

Category

Management## Description
** Integra Healthcare Equipment
**** General Manager - Operations
*** Lead Operations. Develop Teams. Make an Impact.*|  || --- || Integra Healthcare Equipment is seeking an experienced and motivated General Manager to lead the day-to-day operations of one of our branch locations. This is a hands-on leadership position responsible for overseeing service, warehouse, dispatch, fleet, and operational activities while ensuring exceptional customer service, regulatory compliance, and team performance.  The General Manager plays a critical role in supporting patients, healthcare providers, hospices, nursing facilities, and other care partners by leading a team that delivers essential medical equipment safely, efficiently, and compassionately.  

If you thrive in a fast-paced environment, enjoy developing people, solving operational challenges, and driving continuous improvement, we would love to speak with you. |# What You'll Do## Lead Daily Operations
* Oversee branch operations, including service, warehouse, dispatch, equipment flow, inventory, and fleet activities.
* Ensure timely and efficient delivery, setup, pickup, and retrieval of medical equipment.
* Monitor operational performance and implement improvements to increase efficiency and customer satisfaction.
* Support cross-functional collaboration with Customer Service, Compliance, Purchasing, and other departments.
* Analyze operational metrics and identify opportunities to improve service levels, productivity, and branch performance.
* Support operational readiness during periods of high volume, staffing shortages, route disruptions, or service escalations.## Build and Develop High-Performing Teams
* Lead, coach, and develop Service Technicians, Cleaning Specialists, Dispatchers, and other operational staff.
* Provide ongoing performance feedback, accountability, and mentorship.
* Support recruiting, interviewing, onboarding, and employee development initiatives.
* Foster a culture of professionalism, teamwork, safety, and customer focus.
* Promote employee engagement and maintain high standards of accountability and customer service.## Ensure Compliance and Quality
* Promote compliance with company policies, accreditation standards, and regulatory requirements.
* Support audit readiness and continuous quality improvement efforts.
* Monitor operational documentation, inventory controls, and process adherence.
* Help maintain a safe work environment for employees and customers.
* Partner with leadership to address operational risks and implement corrective actions when necessary.## Drive Continuous Improvement
* Monitor operational metrics and identify opportunities for improvement.
* Resolve service issues and operational challenges quickly and effectively.
* Implement process improvements that enhance service quality, productivity, and customer experience.
* Partner with regional leadership to support organizational growth and strategic initiatives.## Qualifications# What We're Looking For Preferred qualifications include:
* Leadership experience in healthcare operations, logistics, distribution, transportation, field service, DME, or a related industry.
* Experience managing warehouse, service, dispatch, or multi-functional operational teams.
* Strong coaching, communication, and employee development skills.
* Ability to balance daily operational demands while driving long-term improvements.
* Experience with performance metrics, quality improvement initiatives, and operational problem-solving.
* Knowledge of regulatory, accreditation, safety, or compliance requirements.
* Strong organizational skills and attention to detail.
* Proficiency with Microsoft Office applications and business software systems.
* Bachelor's degree in Business, Healthcare Administration, Operations Management, or a related field is welcome but not required.# Why Integra?

At Integra Healthcare Equipment, our mission is simple: provide exceptional service and medical equipment that…