General Manager Healthcare Operations

General Manager – Healthcare Operations

Location: [Minnetonka, Minnesota / Location]
Job Type: Full-Time
Schedule: Monday–Friday, with occasional after-hours support as needed
Salary: [Insert Salary Range]
Benefits: [Insert Benefits]

We are seeking an experienced, hands-on General Manager to lead the day-to-day operations of a growing healthcare services organization.

This is a highly visible leadership position for someone who thrives in a fast-paced environment, knows how to build strong teams, and takes ownership of operational performance. The General Manager will oversee field service, delivery and logistics, warehouse operations, dispatch, equipment, fleet, quality, compliance, and customer service support.

You will have a direct impact on both patient experience and business performance
. We are looking for a leader who can roll up their sleeves, solve problems, develop people, improve processes, and hold a team accountable while maintaining a compassionate, patient-centered approach.

If you are an operations leader who enjoys having a meaningful level of responsibility and wants the opportunity to make a measurable difference, we'd like to hear from you.

• Own the overall day-to-day performance of the branch and ensure operations run safely, efficiently, and professionally.

• Oversee delivery, setup, pickup, removal, service, warehouse, dispatch, equipment, and field operations.

• Monitor routes, schedules, workloads, and workflows to improve productivity and customer satisfaction.

• Ensure customer and patient needs are addressed quickly and professionally.

• Step in during high-volume periods, staffing challenges, service disruptions, and escalated situations.

• Identify operational bottlenecks and implement practical solutions.

• Partner with other departments and leadership to ensure a seamless customer and patient experience.

• Directly supervise and develop field service, warehouse, dispatch, and other operational employees.

• Set clear expectations around performance, attendance, safety, professionalism, and customer service.

• Coach employees regularly and provide meaningful feedback to help them succeed.

• Support recruiting, interviewing, onboarding, and training of new employees.

• Conduct performance reviews and address performance issues fairly and consistently.

• Build a culture based on accountability, teamwork, respect, and exceptional service.

• Recognize strong performance and help develop employees for future growth.

• Maintain operational compliance with company policies, procedures, accreditation requirements, and applicable healthcare regulations.

• Ensure the branch is prepared for inspections, audits, accreditation reviews, and internal compliance assessments.

• Monitor documentation, data entry, equipment handling, cleaning, infection control, and safety practices.

• Conduct quality and operational audits and follow up on identified issues.

• Develop and implement corrective action and performance improvement plans.

• Promote a culture where quality and compliance are part of everyone's daily responsibilities.

• Maintain an organized, clean, safe, and efficient warehouse.

• Oversee equipment receiving, cleaning, inspection, staging, storage, maintenance, and distribution.

• Monitor equipment and supply levels and communicate inventory needs.

• Help troubleshoot equipment issues and coordinate repairs when necessary.

• Ensure equipment is handled and prepared according to established standards.

• Continuously look for ways to improve equipment flow and warehouse efficiency.

• Oversee the maintenance, cleanliness, condition, and safety of branch vehicles.

• Coordinate vehicle maintenance, inspections, repairs, and related follow-up.

• Reinforce safe driving and vehicle-use practices.

• Assist with the investigation and resolution of accidents, property damage, and operational incidents.

• Maintain a strong safety culture throughout the operation.

• Serve as a senior point of contact for complex operational and service-related concerns.

• Work closely with patients, families, healthcare facilities, hospice organizations, skilled nursing facilities, healthcare providers, vendors, and internal teams.

• Resolve issues quickly while balancing customer needs with operational requirements.

• Build strong, professional relationships with healthcare partners and community contacts.

• Ensure every…