Retail Back End Department Head

Overview

At PGA TOUR Superstore, we are always looking for enthusiastic, self‑motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.

The Back‑End Department Head (BEDH) possesses expertise in operations, processes, and efficiency, instrumental in delivering a seamless experience for our customers by ensuring product availability, accurate pricing, and proper signage on the sales floor. Key responsibilities include the consistent implementation of the Logistics Game Plan, maintaining a 95% E‑Commerce fulfillment rate, managing the RTV/Customer Warranty process, upholding receiving standards, ensuring accurate tagging integrity before product placement, and adhering to Company Merchandise Standards when setting products.

• Support and oversee all Logistics and E‑Commerce operations.
• Ensure the product is set, in‑stock, accurately priced, and signed on the sales floor.
• Communicate clearly by directing on‑floor work assignments and providing specific departmental training for all Associates.
• Participate in weekly department walks with the OM to evaluate the state of the business and create work lists for self/department Associates that align with their strengths, and follow up with the OM on the execution of all assigned tasks.
• Champion a culture where Associates love to work and Customers love to shop; recognize service behaviors and reward outstanding performance in partnership with Store Leadership Team.
• Assist in keeping sales floor merchandise presence at a premier stock and visual level to drive sales and the Customer experience.
• Coach and train Associates to maintain an obsessed Customer experience mindset regarding e‑commerce processes and presentation standards.
• All receiving areas, equipment, and supplies are always clean, organized, and operational.
• All receiving programs and procedures are consistently executed and maintained.
• Set all new floor plans/planograms in partnership with department Associates, accurately receive all daily receipts, create tickets for purchase order issues, execute monthly markdowns in partnership with department Associates, handle price changes, set Merchandise Standards, complete cycle counts, maintain top‑stock/back‑stock integrity, provide override support to the front end, and complete daily safety walks looking for any potential safety concerns in the assigned department.
• Act as the expert of the assigned department by providing valuable input into operational and merchandising decisions with the OM to drive sales and elevate the Customer experience.
• Ensure compliance with all Loss Prevention policies and procedures to maintain store inventory accuracy and a safe and secure workplace.
• Demonstrate a culture of ethical conduct, safety, and compliance.
• Open and close the store at times without additional leadership presence, manage cash handling procedures, deposits, Customer escalation, opening/closing procedures, provide task direction to all departments, maintain brand/merchandising standards across the entire store, drive Customer experience and Associate/Customer safety.

• Communication:
  Strong listening and interpersonal skills; good verbal and written communication skills; able to communicate cross‑functionally and convey expectations and standards.
• Computer:
  Basic computer skills with a working knowledge of Microsoft Office Suite, including Outlook.
• Accountability:
  Ability to manage conflict, lead conflict resolution, and hold others accountable.
• Business Acumen:
  Ability to quickly learn business acumen with appropriate training.
• Organization:
  Ability to organize multiple priorities to ensure that resources are properly allocated to meet objectives.
• Leadership:
  Lead by example and enforce a high…