Customer Service Representative - Ridgedale

Responsibilities

• Assist customers with a variety of transactions through a seamless and friendly experience
• Demonstrate expertise in all technologies used in the store environment
• Inspire trust, teamwork and positive team relationships
• Defuse customer situations and provide resolution in a timely and effective manner
• Ensure the security and privacy of customer information through education, compliance and resolution of issues
• Motivate and inspire others to adopt initiatives such as the Nordstrom Rewards program

• Ability to effectively build relationships with customers, peers, and leadership
• Proficiency in multiple operating systems such as MS Windows, iOS and Android
• Clear, effective communication and strong interpersonal skills
• Ability to prioritize multiple tasks in a fast‑paced environment
• Accountability, initiative and a high level of ownership
• Ability to work a flexible schedule based on department needs

Continuous movement for 6‑8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers. Frequent use of hands for grasping, fine manipulation, pushing and pulling. Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head. Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Hourly: $16.85 – $17.55. Commission ranges on apparel, shoes and accessories sales typically from 3% to 14.5%; beauty and men’s fragrance sales roles typically receive 3%.

Medical, vision, dental, retirement and paid time away; life insurance and disability; merchandise discount and EAP resources.

For Los Angeles or San Francisco applicants:
Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at

For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applications are accepted on an ongoing basis.