Retail Cosmetics Sales Associate, Ridgedale - Flex

Job Overview

As a Cosmetic Sales Flex Colleague – also known as a Beauty Advisor Flex – you are the trusted expert our customers turn to for all things beauty. Passionate about both products and people, you play a key role in creating a personalized and inspiring shopping experience that builds confidence and drives sales. You’ll serve as both an educator and a beauty expert – offering expert advice, conducting product demonstrations, and providing tailored consultations that may include makeup application and skincare recommendations.

Your deep product knowledge and ability to stay current on trends allow you to introduce customers to new items and innovations that match their unique needs and style. Building lasting client relationships is at the heart of your role. You’ll proactively grow and manage a loyal client base through consistent follow‑up, virtual outreach, and personalized service – always with the goal of exceeding expectations and achieving sales goals.

• Begin each day energized and ready to make an impact: greet teammates, maintain a clean and organized sales floor, and review sales goals and new product information.
• On the floor, focus on the customer: offer a warm welcome, make eye contact, and create friendly, personal conversations to build relationships.
• Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting merchandise moves.
• Finish strong: share Loyalty program benefits, ensure customers have all they need, and end with a sincere thank‑you, often walking the package around and using the customer’s name.
• Support teammates with honesty, care, and collaboration to better serve customers and communities.
• Strive for continual improvement, meet sales goals, and learn from each other to deliver results.

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Excellent interpersonal skills: understand and communicate effectively with customers, co‑workers, and supervisors.
• Strong written and verbal communication; read and understand employment policies and safety rules/procedures in English.
• Deliver personalized beauty experiences by building relationships, uncovering needs, demonstrating product application, and educating customers.
• Responsible for acquiring new customers by opening credit accounts and sharing Loyalty benefits.
• Drive sales and client loyalty by maintaining an organized space, leveraging client‑eling tools, participating in sales events, and staying up to date through training.
• Meet and surpass daily sales goals by delivering exceptional service.
• Effectively use point‑of‑sale technology and digital tools to streamline transactions and enhance the shopping experience.
• At least one year of customer service or selling experience required.

• Talk, lift, move, stand, and reach with arms and hands.
• Stand for at least two consecutive hours, lift at least 25 lbs., stoop, kneel, crouch, climb ladders, and reach above eye level.
• Require close vision, colour vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld devices, cash register, and ability to process register transactions.

• Dynamic, inclusive environment with competitive pay and benefits.
• Comprehensive health and wellness coverage and a 401(k) match.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development.
• Community engagement through Colleague Resource Groups and volunteer opportunities.

• Merchandise discounts.
• Performance‑based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.

Benefits include 401(k), medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at  Eligible for Sales Commission.

This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy’s Inc. reserves the right to amend this job description at any time. Macy’s Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.