Customer Care Champion, Chicago
Job in
Minooka, Grundy County, Illinois, 60447, USA
Listed on 2026-07-11
Listing for:
Macy's Inc.
Full Time
position Listed on 2026-07-11
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Macy's Inc.
- 600 Midpoint Road - Responsibilities:
Serve as the primary contact for escalated customer concerns to ensure high levels of service;
Increase customer satisfaction through collaboration with internal teams;
Ensure all customer concerns are resolved to the customer’s satisfaction, including exchanges;
Follow through on unresolved customer issues until resolution;
Own VIC process with daily follow-up on outbound VIC merchandise and multiple quality inspections
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