Customer Care Champion, Chicago - Full Time
Job in
Minooka, Grundy County, Illinois, 60447, USA
Listed on 2026-08-13
Listing for:
Macy's Inc.
Full Time
position Listed on 2026-08-13
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
- 600 Midpoint Road - Responsibilities:
Serve as primary contact for escalation resolution of customer concerns to ensure high level service;
Increase customer satisfaction through collaboration with Macy's/FBCS MCCS;
Own VIC Process including daily follow-up on outbound VIC merchandise and quality inspections;
Follow through on unresolved customer issues until satisfaction;
Partner with Delivery Team to resolve Q-Fails and reschedule delivery
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