Warehouse Supervisor

Job Responsibilities

• Provide leadership by coordinating and executing workflow throughout the warehouse, prioritizing safety, sanitation, cost control, productivity, accuracy, teamwork, and customer satisfaction.
• Serve as a visible leader within the Cold Crew, fostering positive relationships with staff and upholding company culture.
• Participate in employment-related decisions (hiring, promotion, terminations).
• Prioritize, supervise, and direct various warehouse tasks and customer requests, allocating labor as needed.
• Determine overtime requirements and seek approval from management.
• Supervise and respond to incidents, injuries, and near-misses; conduct investigations and log reports into the safety system.
• Participate in the corrective action process and address interpersonal issues, seeking guidance from upper management or HR.
• Coach, provide feedback, and train staff to continuously improve labor efficiency.
• Approve timecards, assist with scheduling, and manage time‑off requests.
• Conduct performance reviews of team members, ensuring clear and constructive feedback.
• Ensure adherence to warehousing practices, food safety standards, customer SOPs, and inventory accuracy, maintaining an inspection‑ready facility.
• Act as liaison between warehouse staff and other departments to ensure smooth workflow.
• Coordinate with shipping and receiving to manage truck docks, trailers, and pallet flow.
• Execute tasks within the Warehouse Management System (WMS) to assign doors, direct tasks, manage inventory, and address exceptions.
• Collaborate with co‑workers to troubleshoot and resolve warehouse issues efficiently.
• Serve as escalation point for various matters, resolving issues as needed.
• Occasionally perform Warehouse Associate and Lead duties based on business demands.

• Location, Department and
  
  Work Hours:
  
  XXXXXX Warehouse – Hours vary
• Reports To: Manager and Superintendent
• Travel Amount: May vary
• Job Type: Full Time, EEO

• Education: High school diploma, GED, or equivalent; 2+ years of college or 2–3 years Team Lead/Supervisor experience (preferred)
• Experience: Warehouse supervision and operations in a food or temperature-controlled environment; radio frequency and other warehouse computer applications (including MS Office); detail- and customer service-oriented; planning, organizing, written and oral communication, problem solving, decision making, excellent math skills.
• Abilities: Lead and influence others; handle multiple high-priority tasks in a fast-paced team environment; work independently with minimal supervision.

• Lift up to 70 lbs. occasionally, with assistance; lift up to 50 lbs. regularly.
• Operate in temperature range +50°F to –30°F, moderate noise levels.
• Stand and walk for extended periods; use hands to handle tools; lift overhead when required.
• Operate scanners, tablets, radios, phones, computers, and other essential warehouse equipment.
• May operate a registered motor vehicle as part of daily tasks.
• Reasonable accommodations may be made for individuals with disabilities.

• Maintain professional demeanor in appearance and communications.
• Participate in staff and/or customer meetings as required.
• Take initiative to prevent non-conformities and report any issues related to product, processes, or quality.
• Propose and implement solutions through appropriate channels.
• Follow posted security procedures at all times while in the building.
• Participate in safety and educational training programs.

• 401(k) with match; educational assistance after 1 year.
• Blue Cross Blue Shield health insurance after 30 days.
• Company life insurance and optional voluntary life plans.
• Medical, dental, vision, prescription, and additional health benefits.
• Paid time off and performance incentives.
• Referral program and additional perks.

• This job description may not encompass all tasks required for the role.
• Job functions may vary based on the area of operation.
• Reasonable accommodations may be provided for individuals with disabilities.