Office Receptionist; Part-Time Filled

525 31st Ave SW Minot, ND 58701

Part time;
Starting at 25 hours a week, Monday - Thursday.

Clinical Operations Manager
- Megan Altner and Practice Owner
- Kayla Durand

Durand & Associates is seeking a highly organized, compassionate, and detail-oriented Office Receptionist to join our mental health practice. This key role serves as the primary point of contact for clients and therapists, ensuring smooth day-to-day operations and providing essential administrative support. The ideal candidate is personable, organized, proactive, and passionate about supporting mental health services.

• Client Relations & Scheduling:
• Answer and return phone calls and emails in a professional and timely manner
• Schedule, reschedule, and confirm client appointments
• Manage the practice’s calendar and therapist availability
• Provide warm, supportive communication to clients, helping them feel welcomed and cared for

• Maintain a clean, organized, and welcoming office environment
• Perform light cleaning duties
• Assist with intake paperwork, insurance verification, and billing coordination
• Scan Client Documents as needed
• Ensure accurate record-keeping and file management in compliance with confidentiality standards

• Assist marketing teams as needed.
• Assist in planning and executing community outreach, workshops, or other marketing events
• Send out welcome boxes to new clients and keep supplies stocked.

• Serve as a liaison between therapists and clients to ensure seamless communication
• Provide administrative support to therapists as needed
• Promote a positive, supportive team culture within the practice

• High school diploma
• Previous experience in a healthcare, mental health, or administrative setting preferred
• Excellent verbal and written communication skills
• Strong organizational and time-management abilities
• Proficiency in scheduling software and office tools (e.g., Google Workspace, EHR systems, social media platforms)
• Discretion and professionalism with confidential information
• Friendly, approachable, and client-focused demeanor

• Experience with assisting clients and reception work
• Knowledge of HIPAA regulations

• Pay Range: $15-20 per hour, depending on experience and qualifications
• Opportunities for performance-based raises

• While this is a part-time position, we are pleased to offer the following:
• Flexible scheduling
• Workers' compensation coverage (as required by law)
• Professional development support
• Positive, mission-driven work environment

Note:

Benefits may vary based on hours worked and employment status. Health insurance, PTO, and other full-time benefits are not guaranteed for part-time roles.