Club Manager

Club Manager

Reports to:

District Manager. Status:
Full time, Supervisor (exempt/non-exempt).

Responsible for oversight of gym operations to ensure a positive member experience and a financially successful club.

• Recruit, hire, train, schedule and supervise team members.
• Ensure all staff provide excellent customer service at all times.
• Lead and participate in front desk tasks: greeting and welcoming members, conducting gym tours, addressing member service issues and questions.
• Support team members and club members.
• Create and maintain a positive image for the club.
• Coach and counsel performance to meet company standards.
• Ensure prompt opening/closing of the gym.
• Ensure staff are aware and trained on all current marketing promotions.
• Complete manager portion of onboarding in Paycom for all new hires.
• Guarantee the club is open and staffed during all hours of business.
• Ensure adherence to all company policies and procedures.
• Order supplies and track inventory.
• Communicate and interact with customers, coworkers, and the public in a manner that exceeds expectations.
• Listen actively and empathize, seeing the situation from the customer’s perspective to solve problems.
• Analyze problems, encourage alternative solutions, and plan to resolve situations.
• Use diplomacy and appropriate behavior and language in all interactions.
• Maintain timely and effective communication among staff, supervisors, and other departments.

• Customer Service: communicate and interact with customers, coworkers, and the public to exceed their wants and needs.
• Listening: actively listen, empathize, and collaborate to solve customer issues.
• Problem Solving: identify and define problems, analyze information, propose alternative solutions, and seek assistance as needed.
• Diplomacy: demonstrate tact and skill in all interactions with appropriate behavior and language.
• Communication: maintain timely and effective communication with staff, supervisors, and other departments to increase productivity and prevent misunderstandings.

• Honesty and good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Ability to lift up to 50 lbs less than 30% of the time.

• Dental insurance
• Health insurance
• Vision insurance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Dollars for Scholars Program
• Employee Appreciation Program
• Free membership for self and one family member or friend
• Team Member Support Team
• Critical illness insurance
• Short term disability insurance
• Accident insurance
• Voluntary life insurance
• Pet insurance
• HSA
• Advancement opportunities

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.