Assistant Digital Branch Manager

Assistant Digital Branch Manager

North Star Community Credit Union
Minot, North Dakota, United States

At North Star Community Credit Union, our purpose is simple:
Helping Members Succeed.

Our commitment extends beyond our members—it includes our employees, communities, and one another. We believe meaningful relationships, exceptional service, and a strong culture are at the heart of everything we do.

As our members increasingly choose to bank digitally, we are committed to delivering the same personalized, trusted experience through every interaction—whether it happens in a branch, online, through mobile banking, or over the phone.

We're looking for an engaging and forward-thinking professional to support the Digital Branch Manager in leading the future of digital banking while helping develop a high-performing team dedicated to serving our members.

The Assistant Digital Branch Manager supports the daily operations of North Star Community Credit Union's Digital Branch and assists in leading the Credit Union's digital member experience.

This position works closely with the Digital Branch Manager to support digital service delivery, electronic account services, digital banking support, electronic lending activities, and member issue resolution while helping ensure operational excellence, regulatory compliance, and consistent service quality across all digital channels.

• Assist the Digital Branch Manager in coaching, mentoring, and developing a high‑performing Digital Services team.
• Reinforce a culture of accountability, collaboration, engagement, and continuous improvement.
• Support employees in meeting individual and team goals.
• Help recognize employee accomplishments and contribute to development opportunities.

• Assist in ensuring members receive timely, accurate, and professional service across all digital channels.
• Help resolve complex member concerns and service requests.
• Support a consultative approach to identify member needs and connect them with appropriate solutions.
• Reinforce North Star's commitment to delivering world‑class member experiences.

• Support oversight of Digital Branch operations, including service levels, productivity, quality, and performance metrics.
• Assist with digital account opening, electronic account services, digital banking support, and electronic lending activities.
• Help identify opportunities to improve processes, technology utilization, and service delivery.
• Support compliance with Credit Union policies, procedures, regulations, and internal controls.

• Champion North Star's digital‑first service strategy.
• Partner with leaders throughout the organization to enhance member experiences and operational effectiveness.
• Support innovative solutions that improve convenience, accessibility, and engagement for members.
• Help position North Star as a leader in digital member service.

We're seeking a collaborative professional who combines operational knowledge with a strong desire to support leadership and serve members.

Qualified candidates will possess:

• Two to four years of experience in financial services, digital banking, contact center operations, retail banking, or a related field.
• Demonstrated ability to support leadership, coach team members, and contribute to employee development.
• Experience supporting performance standards, service expectations, and operational goals.
• Knowledge of consumer lending, deposit products, and digital banking services, including technical systems and platforms.
• Strong communication, problem‑solving, and relationship‑building skills.
• A commitment to employee engagement, continuous improvement, and exceptional member service.

• Competitive compensation
• Paid time off and paid holidays
• Retirement benefits with employer contributions
• Professional development and leadership growth opportunities
• A collaborative, supportive, and values‑driven culture
• Meaningful work that positively impacts our members and communities

North Star Community Credit Union is an Equal Opportunity Employer.

If you're ready to support a high‑performing team, contribute to innovation, and help shape the future of digital banking while making a meaningful difference in the lives of our members and employees, we encourage you to apply today.