Financial Counselor

Position Summary

The Financial Counselor plays an essential role in the revenue cycle by guiding patients through their financial obligations related to medical services with clarity, accuracy, and empathy. This position provides detailed explanations of insurance coverage, out-of-pocket costs, payment options, and available financial assistance resources to help patients make informed decisions. Working closely with patients, clinical teams, and revenue cycle partners, the Financial Counselor conducts insurance verification, prepares cost estimates, collects payments, establishes payment plans, and assists with financial assistance applications.

This role also supports the management of delinquent accounts, coordinates with collection agencies as appropriate, and ensures all activities comply with Trinity Health financial policies and regulatory requirements. Operating within a supportive, team-oriented environment, the Financial Counselor relies on strong communication, problem-solving, and customer service skills to deliver compassionate, respectful financial guidance while supporting organizational revenue integrity.

• Conduct insurance verification, estimate patient financial responsibility, and provide clear explanations of coverage, deductibles, and out of pocket costs.
• Collect payments, establish payment plans, and assist patients in completing financial assistance, Medicaid, and other aid applications.
• Review and monitor self pay and delinquent accounts; initiate follow up communications and coordinate with external collection agencies when required.
• Counsel patients on available payment options, Trinity Health policies, and financial resources while delivering compassionate and professional support.
• Maintain accurate documentation of financial discussions, account notes, and payment arrangements in the appropriate systems.
• Collaborate with Patient Financial Services leadership and cross department teams to resolve complex billing issues and ensure timely, compliant financial processing.