Network​/Cable Technician

Four (4) plus years of experience on supporting and managing network infrastructure and network related devices or experience as agreed with Company.

Job Title: Network Technician

Location: Minot, ND 58701 (Onsite)

Contract

Experience: Four (4) plus years of experience on supporting and managing network infrastructure and network related devices or experience as agreed with Company.

Experienced in:

• racking, stacking, cabling and decommissioning of network hardware devices.
• Site Services support for network device maintenance and support (console/remote)
• IT/Telecoms experience with routing, switching, firewalls, WiFi, IP Telephony (IPT), and Radio Frequency (RF) equipment (as required) such as microwave radios, cellular nodes, and very‑small‑aperture terminal (VSATs).

• Respond to Service Now incident tickets.
• Patching cable installation and recovery.
• Installing power leads.
• Installing, removing or swapping equipment.
• Locating and identifying network circuits and tagging the demarcation location.
• Providing escort services for company third‑party vendors or subcontractors wherever contractor support is provided.
• Adhering to risk management processes, including conducting walkthroughs, work permits, change management, attending safety training, and reporting incidents.
• Complying with the company’s audit requirements, information protection requirements, security requirements and standards detailing physical access management and company operational excellence standards.
• Troubleshooting and patching power cables.
• Identifying a switch port location.
• Pinging key devices and performing DNS lookups.
• Troubleshooting, installing, and where necessary removing equipment and/or components; performing visual checks for hardware failure lights or console error messages, power status and hardware labels during troubleshooting.
• Assisting with identification and reporting of communications room environmental issues (e.g., lack of cooling, water leaks).
• Performing IMAC activities for end‑user business LAN and voice devices.
• Adhering to company change management procedures and practices.
• Monitoring and responding to emergency conditions affecting operations to the extent that services can be safely provided (e.g., hurricanes, earthquakes).
• Adhering to company business continuity plans and disaster recovery plans.
• Providing smarthands support for other telecommunications infrastructure, including, but not limited to:
• fiber optic and copper cable installation, maintenance, troubleshooting and repair (working with cabling contractor as required).
• WiFi and BLE systems.
• Microwave systems installation, maintenance, troubleshooting and repair.
• Radio systems (HF, VHF, UHF, 2‑way, radar) installation, maintenance, troubleshooting and repair.
• VSAT installation, maintenance, troubleshooting and repair.
• Cellular‑based systems such as public and private 4G LTE, 5G, NB‑IIoT, LTE‑M.
• lpWAN (low‑power WAN) systems such as LoRaWAN.
• Other IIoT/OT systems.
• Deploy prewired solar panel / battery power systems at ground level; low‑maintenance visual troubleshooting and repair.
• IP Telephony (IPT) installations at end‑user location.
• Specialty telecoms systems such as CCTV, PAGA, intercom, fire/intruder alarm; systems installation, maintenance, troubleshooting and repair (specifically for remote sites and offshore).
• Working cooperatively and collaboratively with and across other organizations to restore services, including but not limited to:
• company design and engineering teams.
• global IT service desk.
• IT operations center (ITOC).
• telcos.
• managed service providers.
• company BUs.
• Supporting IT/Telecoms requirements and activities for BUs, major capital projects (MCPs), and merger, acquisition, and divestiture (MAD) projects as guided and required by the network team.
• Participating, as requested, in root cause analysis post incidents.