Small Business Specialist 2

• Demonstrates excellent customer service in accordance with the U.S. Bank Core Values
• Provides comprehensive financial solutions to small businesses with annual revenues between $500K and $2.5 million
• Actively deepens existing customer relationships through routine calling and develops new relationship opportunities through business development activities
• Combines digital tools with strong human connections to offer solutions to business customers
• Requires outside prospecting and sales activities to grow revenue and achieve assigned financial targets and growth goals
• Involves account openings, identifying and opening product solutions and account servicing and maintenance

• Bachelor's degree, or equivalent work experience
• Typically one to three or more years of customer service, consultative sales and/or prospecting experience
• Comprehensive knowledge of applicable bank and branch policies, procedures and support systems
• Understanding of banking operations, product knowledge, sales, new business development, customer service/relations, and community relations
• Basic knowledge of cash flow management and business credit underwriting
• Effective written and verbal communication skills and can convey business recommendations in an effective manner

Demonstrates expertise in customer service and consultative sales, with a strong focus on relationship building and business development. Possesses comprehensive knowledge of banking operations, financial solutions, and effective communication skills to convey business recommendations.

• Customer Service
• Consultative Sales
• Business Development
• Banking Operations
• Financial Solutions

• Financial Solutions
• Cash Flow Management
• Business Credit Underwriting
• Account Servicing
• Product Knowledge

• Effective Communication
• Relationship Building

• Bachelor's Degree

• Bank Policies
• Branch Procedures
• Customer Relations
• Community Relations
• Prospecting

• Digital Tools