Field Service Tech

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Essential Job Functions:

• Learn and understand L&W gaming products, including theory of operation, abnormal operation, basic troubleshooting, and repair.
• Safely use common hand tools including screw drivers, nut drivers, wrenches, pliers, wire cutters, hammers, center punches, drills, and multimeter. Ensure tools, equipment, and company vehicle are kept in a safe working condition.
• Apply safety training in the field and wear PPE safety equipment (steel toe shoes, hard hat, safety goggles, gloves, vests) where required.
• Provide high quality service to customers.
• Complete service calls and preventive maintenance on L&W equipment at customer locations as assigned.
• Install, set up, and configure L&W products and equipment at customer locations as assigned.
• Troubleshoot to the board or sub-assembly level using common-sense troubleshooting techniques, internal diagnostics, and functional testing.
• Support other technicians with scheduled installations, equipment moves, and equipment returns of L&W equipment at customer locations.
• Understand and use Service Max to manage customer tickets and submit questions to product support and parts orders.
• Keep and maintain company provided assets: phone, laptop, vehicle, and specialty tools.
• Keep and track parts inventory in assigned company vehicle.
• Review customer issues with management and product support.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Job Level Description

Accountable for all or significant portion of a function.

Qualifications:

Training and/or

Experience:

• Technical background, including a basic understanding of electronics and one year electrical/electronics experience is preferred.
• Prefer one to three years related experience and/or training or equivalent combination of education and experience.
• Must be old enough to enter casino customer locations.
• You must have a valid Driver’s license in the state you work in.
• Must be able to obtain a gaming license from various gaming agencies.

Education:

• High School Diploma or equivalent.
• Technical/Military Training Schools are a plus.

Knowledge, Skills, & Abilities:

• Ability to follow detailed written and verbal instructions.
• Ability to read and understand service manuals and technical bulletins including block diagrams and basic schematics.
• Basic mechanical assembly skills.
• Basic knowledge of electricity, electronics, and mechanics.
• Basic knowledge of computer networking and network topology.
• Working knowledge of Microsoft Office Suite.
• Ability to interact with coworkers and customers in a courteous and professional manner, including problem resolution and decision making.

Physical Requirements:

• Must be able to lift and carry 60 lbs.
• Must be able to sit, stand, crouch, bend, reach, kneel, lie prone, hold, push, pull and lower as necessary.
• Ability to safely move large machines on an appropriate cart or dolly.

Work Conditions:

• This job entails frequent work in dimly lit, crowded, noisy conditions and around smokers.
• Must be able and willing to travel on short notice and work “on call”
• Must be able to work flexible shifts including nights, weekends, and holidays.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law , please  for EEOC Poster .