Field Service Technician II

Responsibilities

• Install, repair and troubleshoot surface wellhead systems.
• Work independently to install new products and conduct repairs of TechnipFMC equipment ensuring no rig lost time for our customers while controlling expenses and maintaining assets of TechnipFMC.
• Handle customer complaints in a professional manner.
• Maintain communication with Company Representative on issues including job procedures, spare parts requirements, function fit and critical dimension measurements.
• Ensure all equipment, service tooling and spare parts are on location and ready to use and functions fit prior to beginning each job.
• Record critical dimensions to ensure assembly will work and obtain and review product running procedures.
• Provide “Project Support” as required, for all new projects which includes: attending design review for equipment and tools, reviewing installation procedures, assisting with project Factory Acceptance Tests and reviewing project training requirements for service personnel.
• Prepare and submit Field Service Orders and other region required reports after each job is complete.
• Complete a Tally Book or other forms to communicate procedures, spare parts, critical dimensions and customer questions and complaints.

• Strong mechanical aptitude.
• High school diploma or GED equivalent required.
• Equivalent experience will be considered in lieu of education, if candidate successfully completes an aptitude and reading comprehension assessment in the pre-employment process.
• Technical/vocational/or military training or related experience.
• At least two years mechanical, electronic and hydraulic related experience in an oilfield equipment environment.
• Typically two years' experience as field service technician role with prior experience working in either hydraulics, electrical, mechanical or structural technical field or similar vocational training preferred.
• Valid driver’s license.
• Customer service skills - communication skills, strong interpersonal and problem solving skills.
• Organized and systematic with troubleshooting and problem assessment skills.
• Systems oriented and highly motivated with a positive attitude.
• Completes Field Non-Conformance Reports (FNCR) forms as product problems are encountered.
• Assures all equipment and procedural defects are communicated back to TechnipFMC Service Management.