HVAC Division Manager Job Mint Hill area,North Carolina USA,Business

Division Head HVAC Position Summary

The Division Head is the operating leader of an assigned trade division and is accountable for the full day-to-day performance of that business unit. This role owns service execution, technician accountability, customer service, purchasing and materials control, invoice review, profitability, estimating support, field issue resolution, inventory control, and the overall operating standard of the division. Residential & Commercial HVAC Licenses for NC/SC Mandatory

This role is not a partial supervisor. It is a full business unit leadership role. The Division Head is expected to run the division with ownership, urgency, technical competence, sound judgment, and strong follow-through. The person in this seat is responsible for ensuring work is executed properly, technicians are supported and held accountable, customers are taken care of, invoices are correct, materials are controlled, and the division performs in a way that protects both company reputation and cash flow.

The Division Head is expected to support company growth, contribute to business development, strengthen customer relationships, and help generate revenue opportunities through operational excellence and direct customer engagement. Incentive compensation may be tied to company performance and growth.

This position reports directly to the President.

Core Purpose

To run the division as a complete operating business unit by owning field execution, technician performance, customer outcomes, invoice quality, purchasing discipline, and division profitability while contributing to company growth and market reputation.

Primary Outcomes

The division operates in a disciplined, responsive, technically sound manner.

Technicians perform at a high standard and are held accountable for quality, conduct, documentation, and customer service.

Customers experience strong execution, clear communication, and reliable follow-through.

Work is reviewed properly, invoiced accurately, and moved quickly toward collection.

Materials, purchasing, and inventory are controlled with discipline.

Problems are solved within the division rather than pushed upward unnecessarily.

The division contributes positively to company reputation, growth, and profitability.

Role Scope and Ownership

This role owns the assigned division’s operating performance.

This role owns technician oversight, field accountability, and technical support.

This role owns purchasing, materials review, PO review, and inventory control for the division.

This role owns final invoice review and invoice accuracy before billing submission.

This role owns estimating support, operational customer problem-solving, and divisional profitability.

This role contributes to sales and company growth through direct customer interaction, field opportunity development, estimating support, and operational credibility.

This role is expected to operate independently and not rely on the President for routine jobbing decisions.

Key Responsibilities Division Operations Leadership

Run the full day-to-day operations of the assigned division.

Ensure service work is executed safely, professionally, profitably, and in a manner consistent with company standards.

Maintain command of the division’s open work, technician workload, customer issues, material needs, invoice status, and operational bottlenecks.

Make timely operational decisions that keep work moving and protect customer confidence.

Own the division as a business unit rather than as a narrow technical department.

Technician Leadership and Field Accountability

Directly lead and manage division technicians.

Set expectations for work quality, productivity, customer conduct, documentation, communication, and accountability.

Provide technical support, coaching, direction, and field problem-solving.

Review technician performance and address weak execution, poor habits, callbacks, incomplete notes, low urgency, or professionalism issues directly.

Conduct field oversight, ride-alongs, job reviews, and quality checks as needed.

Ensure technicians represent the company well and operate with discipline in the field.

Build a strong production culture without tolerating…