Patient Financial Navigator

What We Offer

Days:
Monday - Friday

Hours: 8:00 - 4:30 PM

Location:
Mint Hill Medical Center

Patient Financial Navigator

• Serve as the on‑site Patient Financial Navigator, assisting walk‑in patients and families with billing inquiries and financial assistance concerns.
• Provide clear guidance on available financial assistance programs, collect required documentation, and facilitate the timely processing of applications.
• Prepare and review upfront cost estimates for hospital patients using the most current insurance benefits and coverage information.
• Complete and submit birth certificate documentation for newborns delivered at Mint Hill Medical Center, ensuring accuracy and compliance with state regulations.

• Education: High School Diploma or GED, required.
• Experience: Minimum 3 years related in registration, insurance verification, financial counseling, and/or patient accounting, required. Minimum 1 year experience in hospital or healthcare setting, required.
• Licensure/Certification: Notary Public Certification within 6 months of hire, required.
• Additional Skills (required): Personality traits of patience, empathy and compassion. Excellent written and verbal communication skills required. Ability to speak clearly and concisely with a pleasant telephone voice. Must be able to function in a fast paced environment. Willing to work and contribute in a team environment. Ability to balance and prioritize multiple tasks. Ability to work under pressure and in collaboration with a variety of individuals in various positions.
  
  Flexible to change. Listens effectively. Ability to navigate a computer while on telephone. Demonstrates advanced knowledge of Billing/Finance processes, practices and concepts, registration, insurance verification and benefits, managed care and government payors. Basic accounting. Knowledge of Medical terminology and/or Medical claims. Demonstrates ability in customer service problem resolution and relationship building. Must type 40 wpm minimum. Excellent analytical skills. Expected to become proficient in epic and legacy practice management systems with successful completion of all related competencies.
  
  Ability to drive/travel to multiple facilities/locations as needed.
• Additional Skills (preferred): Thorough knowledge of Federal and State laws as they apply to charity care, agency assistance, and debt collection preferred. EPIC software experience.

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