Patient Logistics RN - Transfer Center

Department: 70518 Atrium Health Mobile Medicine - Care Coordination Center

Status: Full time

Benefits Eligible: Yes

Hours Per Week: 36

Schedule Details/Additional Information: FT 3p-3a position, variable.

Pay Range: $38.20 - $57.30

• Patient Transfer Coordination:
  Facilitate safe and timely transfers of patients with emergent, urgent, or medically complex conditions; collaborate with physicians, transport staff, and other healthcare providers to ensure appropriate patient placement.
• Clinical Assessment:
  Perform triage assessments to determine the appropriate level of care and subspecialty needed for transferring patients; utilize clinical knowledge to gather and review patient information, ensuring all necessary data is collected for transfer decisions.
• Communication:
  Utilizing closed‑loop communication act as a liaison between referring and receiving facilities, facilitating verbal communication and documentation of transfer requests; coordinate with multiple clinicians to discuss patient cases and determine the best course of action; provide exceptional customer service to patients, families, and external healthcare providers.
• Interprofessional
  
  Collaboration:
  
  Collaborate effectively with interdisciplinary teams to deliver patient-centered care, ensuring shared decision-making, and optimal outcomes; determination of when to use the chain of escalation/resolution when appropriate.
• Documentation:
  Document all transfer activities in electronic medical record (EMR) and transfer center software; prepare and review monthly reports on transfer center activities and trends.
• Quality & Safety Improvement:
  Participate in quality improvement activities to enhance transfer center processes and patient outcomes; monitor and report trends related to patient transfers; participate in debriefing sessions as necessary to address adverse events.

Education: ADN (associate’s degree in nursing)

Certification / License: Licensed Registered Nurse (RN) in relevant state

Work Experience: Minimum 3 years of nursing experience

Knowledge / Skills / Abilities: Strong verbal and written communication skills. Proficiency in using electronic medical records and telehealth technology. Excellent critical thinking and problem‑solving skills. Ability to work efficiently under pressure and manage multiple tasks simultaneously. Strong interpersonal skills to effectively collaborate with healthcare team. Must be able and available to work on-site.

Education: BSN (bachelor’s degree in nursing)

Certification / License: Certified Acute Care Virtual Registered Nurse (CAVRN)

Experience: Critical Care or Emergency department experience advantageous

Knowledge / Skills / Abilities: No additional preferred skills listed.

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job‑related instructions and perform any other job‑related duties requested by their leaders.

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

The Patient Logistics RN is responsible for coordinating patient transfers between healthcare facilities and internal departments, ensuring the timely and efficient movement of patients requiring higher levels of care. This role involves advanced clinical assessment, critical thinking, and collaboration with physicians and other healthcare stakeholders. The Nurse actively contributes to patient flow activities by monitoring timelines, identifying stalled processes, and addressing clinical barriers.

Operating within a 24/7 department, this position may require a flexible schedule, including days, evenings, nights, weekends, holidays, and during severe weather conditions.