Admission Operations Assistant

Bethel University Admission Operations Assistant

Bethel University has an opening for a full‑time Admission Operations Assistant. The purpose of this position is to provide support to the functions of the admission office and assist prospective students and their families. While the position is mainly a behind‑the‑scenes role, there will be events and other as‑needed moments when this position is called upon to be more forward facing.

• Focused, highly organized, self‑motivated, detail oriented, and adaptable to change.
• Ability to multitask efficiently and possess strong interpersonal communication skills.
• Spanish speaking ability is preferred but not required.
• Experience with the Slate CRM is preferred but not required.

• Data entry/processing: Daily processing of application documents, including applications, transcripts, resumes, essays, references, and more. Also handle scanning, copying, printing, and filing as needed. Ensure accurate data and records; use the Slate CRM to assist counselors and prospective students with questions about documentation.
• Phone/Teams/email operations: Alert and notify staff of guest arrivals and any special needs. Quickly respond to calls and route them to the appropriate person on campus. Use various modes of communication with colleagues and prospective students and their families.
• Customer service: Greet and assist campus guests, provide information regarding campus visits, application process, academic and extracurricular programs, and local attractions. Direct guests to other offices. Maintain a high level of customer service over the phone and in person.
• Knowledge base: Stay abreast of campus and community news related to questions visitors or callers may have.
• Student workers: Assist in managing student workers.
• Campus visits and special events: Assist the admission visit and events coordinator with customer‑service duties involving individual campus visitors and help set up new student registrations and other large admission events.
• Spiritual development: Encourage spiritual growth, development, and care for self and colleagues.

• Be a self‑starter and handle multiple tasks without supervision.
• Take direction and work well with others independently.
• Work under deadline stress while balancing multiple obligations and use available resources effectively.
• Contribute quality and dependable work performance with thoroughness and accuracy.
• Adapt to change and handle unexpected situations and additional tasks as assigned.
• Maintain confidentiality.
• Resolve conflict respectfully.
• Foster open communication and encourage positive work relationships.
• Encourage colleagues and promote high morale with a positive attitude.
• Build positive relationships within and outside the campus community as appropriate.
• Work with a wide variety of people and personalities.
• Commit to promoting diversity in student programming and employee work environments.
• Follow all personnel and departmental policies and procedures.
• Participate fully in and contribute to the accomplishments of office missions and goals.
• Process student information in compliance with FERPA regulations.
• Model a committed Christian lifestyle per the College's Lifestyle Covenant.
• Run tasks with honesty and integrity based on professional standards established by NACCAP and NACAC.

• Work well with others and provide friendly customer service to all admission constituents.
• Professional appearance and demeanor.
• Knowledge of and experience with computer systems, programs and MS applications, including Word and Excel.
• Familiarity with database management functions and excellent typing skills.
• Ability to solve problems efficiently and initiate and implement projects independently.
• Outstanding organizational skills and attention to detail.
• Disseminate information clearly and accurately when communicating with prospective students, campus guests, co‑workers, and external constituents.
• Proficiency with office equipment such as multi‑line phone system, copier, printer, shredder, scanner, etc.
• Continuously learn new skills to enhance team efficiency.

Bethel University does not discriminate on the basis of race, color, age, sex, disability, national or ethnic origin in employment opportunities, in keeping with applicable state and federal laws. In keeping with the mission of the institution, Bethel University seeks applicants with a strong commitment to the values and lifestyle of evangelical Christianity and who profess a personal relationship with Jesus Christ.

As a Christian institution, we require faculty and staff to adhere to the University’s Lifestyle Covenant and enforce a religiously based statement of responsibilities for all University employees. Women and minorities are encouraged to apply. Bethel University reserves the right to prefer employees on the basis of religion.