O&O Park Team Lead

Circus Trix dba Sky Zone Team Lead

Full‑time onsite – reports to General Manager. Non‑Exempt. Travel not required.

At Sky Zone, we enrich lives through boundless play on the trampoline court, behind the scenes, and at the corporate level. We host unforgettable birthdays, team events, and school parties across the country while pursuing continuous innovation and impact in the industry.

Team Lead is a hands‑on early‑leadership role built for high‑potential individuals ready to step up. You’ll rotate through key operational areas – Sales & Service, Parties & Events, and Food & Beverage/Facilities – gaining real responsibility, leadership experience, and the skills to run a shift like a pro.

• Act as Manager on Duty (MOD) when the GM/OM are absent, ensuring operational excellence, safety compliance, and team accountability.
• Provide proactive on‑floor leadership by coaching, supporting, and delegating to team members across all departments.
• Step into any operational area as needed (Programs, Café, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow.
• Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.
• Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
• Model service excellence and mentor team members in customer engagement.
• Enforce all safety policies and complete incident reports when necessary.
• Ensure all opening, closing, and shift procedures are executed with consistency and accuracy.
• Maintain cleanliness and operational readiness of the park throughout the shift.
• Lead front desk performance and membership sales while delivering service excellence (Sales & Service Lead).
• Oversee execution of birthday parties, group events, and corporate outings, managing scheduling, staffing, and upsell opportunities (Parties & Events Lead).
• Manage inventory and ordering of all café items, ensure health and safety standards, and oversee maintenance of equipment, attractions, and cleanliness (F&B & Facilities Lead).
• Lead facilities projects to elevate the guest experience and maintain a “best‑in‑class” look and feel.

• Minimum of 18 years of age.
• At least 2 years of progressive experience in operations or guest‑facing roles, ideally in a fast‑paced environment.
• Prior supervisory or leadership experience.
• Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred.
• Basic proficiency with technology, including POS systems and tools such as Microsoft Office and Teams; comfortable learning new platforms as needed.
• Availability to work evenings, weekends, and holidays.
• Reliable, self‑motivated, organized, and eager to grow into higher levels of responsibility.
• Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others.
• Curiosity about how daily operations connect to the bigger picture, including shift flow, guest experience, safety, and team performance.
• A hands‑on, team‑first mindset – quick to jump in where needed and support others without being asked.
• Strong sense of personal ownership, showing up prepared, following through on responsibilities, and leading by example.
• Sound judgment and the ability to stay respectful, calm, and coachable in high‑pressure moments.
• Ability to move throughout all areas of the park, interact with guests and team members in a high‑energy, often loud environment, and lift and carry a minimum of 20 pounds as needed.

• Compensation range: $13.00–$17.00 per hour based on qualifications and experience.
• Medical, dental, and vision coverage.
• 401(k) plan with company matching (eligible based on age and tenure).
• Competitive benefits package for full‑time employees.

Circus Trix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.