Foster Family & Outreach Coordinator

SAFY is seeking a full-time Foster Family Outreach Coordinator at our Mishawaka division.

As a Foster Family & Outreach Coordinator you will be responsible for identifying, recruiting, cultivating, and guiding prospective foster parents through the inquiry, licensing, and onboarding process. Functions similarly to a high-performing business development and customer engagement position, requiring proactive outreach, relationship building, lead generation, pipeline management, customer service excellence, and goal attainment.

At SAFY, our mission is Preserving Families & Securing Futures. For 40 years, our work has rested on a single, radical idea – children belong in families. We believe that every child and family deserves the opportunity to reach their full potential. We are a team of 500 employees across seven states providing services such as Family Preservation & Reunification, Behavioral Health, Therapeutic Foster Care, Adoption Services and Older Youth Services so the families and children we serve can build resilience and thrive.

• Recruitment & Lead Generation
  • In alignment with SAFY strategy, develop and execute strategic recruitment plans to attract qualified and high-quality foster parent candidates
  • Build and maintain a robust recruitment pipeline through community outreach, networking, referrals, social media, presentations, and events approved by leadership
  • Identify new recruitment opportunities and partnerships within the community, including businesses, faith-based organizations, schools, healthcare providers, and civic groups.
  • Generate, track, and manage leads from initial inquiry through licensing.
  • Meet or exceed established recruitment and conversion goals.
• Relationship Management
  • Serve as the primary point of contact for prospective foster parents throughout the recruitment journey.
  • Build trust-based relationships that encourage prospects to move forward in the licensing process.
  • Conduct regular follow-up communications via phone, email, text, and in-person meetings.
  • Address concerns, overcome objections, and provide information that supports informed decision-making.
  • Maintain ongoing engagement with prospective and newly licensed foster parents.
• Community Engagement & Marketing
  • Represent SAFY in local communities with a primary focus on lead generation
  • Deliver compelling presentations to diverse targeted audiences regarding foster parenting opportunities.
  • Execute targeted recruitment campaigns developed by SAFY of America Central Recruitment Division.
  • Provide suggestions for social media posts to increase awareness and generate interest.
• Pipeline & Data Management
  • Maintain accurate records of recruitment activities, lead status, engagement efforts, and outcomes in the organization's database
  • Monitor key performance indicators such as inquiries, contacts, conversions, applications, and licensing outcomes.
  • Analyze recruitment data and implement strategies to improve results.
  • Prepare regular reports on recruitment performance and goal attainment.
• Foster Parent Support & Retention
  • Support prospective foster parents through application and licensing requirements.
  • Coordinate with internal teams to ensure timely progression through the onboarding process.
  • Develop engagement initiatives that strengthen relationships with foster families and improve retention.
  • Assist in planning recognition events, informational meetings, and recruitment-related activities.

• Competencies & Behaviors
  • Must be able to effectively operate in a dynamic environment with monthly deadlines and annual performance goals.
  • Proficiency in Microsoft Office Suite, & customer relationship management (CRM) systems.
  • Demonstrated success in meeting measurable goals, quotas, or performance targets.
  • Demonstrated critical thinking skills, excellent interpersonal, persuasion, and relationship-building skills
  • Strong analytical and problem-solving skills with high attention to detail.
  • Effective communicator, both written and verbal
  • Ability to work independently, prioritize multiple tasks, and meet deadlines.
  • Collaborative team player capable of building strong working relationships.
  • Proven track record of improving processes or…