Project Coordinator

Location: South Bend, IN
Schedule: Full-Time, Monday-Friday
Salary: $52,000- $62,400

Our client is seeking a Customer Service & Project Coordinator to join their team on a temp-to-hire basis. This role is ideal for someone who enjoys building customer relationships, coordinating multiple projects, and taking ownership of tasks from start to finish. The right person is a self-starter with excellent communication skills, strong organizational abilities, and a desire to grow within a company known for long-term employee retention.

• Serve as the primary point of contact for customers throughout the installation process.
• Coordinate new telephone and security camera system installations from start to finish.
• Meet with customers to understand their needs and determine system configuration requirements.
• Schedule technicians, equipment, and resources to ensure successful project completion.
• Visit customer sites during installations to assist with coordination and ensure a smooth implementation.
• Train customers on the operation of their new phone and camera systems before, during, and after installation.
• Follow up with customers after installation to answer questions, make system adjustments, and ensure satisfaction.
• Handle incoming customer inquiries by phone and email, providing ongoing support and troubleshooting.
• Coordinate parts ordering and staging for upcoming installations.
• Utilize CRM software (Tigerpaw - training provided) to manage customer information and projects.
• Maintain accurate project documentation and update customer records.
• Work closely with technicians, customer service representatives, and internal departments to ensure exceptional customer service.

• 2+ years of customer service, account coordination, project coordination, or related experience preferred.
• Previous project coordination or light project management experience is a plus.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Self-motivated with the ability to work independently without constant supervision.
• Team-oriented with a collaborative mindset.
• Proficiency in Microsoft Excel (basic functions).
• Experience with CRM software is preferred (Tigerpaw experience is a plus; training provided).
• Quick Books experience is a plus but not required.
• Valid driver's license with a clean driving record required.
• Willingness to travel locally to customer sites as needed