Collections Specialist

Location: Mishawaka, Indiana (100% On-site)
Salary Range: $38,000 – $47,000 annually

A well-established employer in the Mishawaka, Indiana area is seeking a motivated and professional Collections Specialist to support customer account management and cash flow operations. This Collections Specialist role will focus on resolving overdue accounts, maintaining accurate records, and building respectful relationships with customers. The Collections Specialist will work within a structured environment that values clear communication, consistency, and results.

• Stable Collections Specialist role with a reputable local employer

• Supportive, results-driven team culture that values professionalism and persistence

• On-site position offering consistency and clear expectations

• Long-term career stability with growth potential into Senior Collections, Credit Analyst, or Finance roles

• Structured onboarding and the opportunity to make a direct impact on cash flow

• Contact customers regarding overdue accounts and negotiate payment arrangements

• Monitor aging reports and follow up on outstanding balances

• Maintain accurate documentation of customer communications and payment activity

• Collaborate with internal departments to resolve billing disputes

• Prepare and update reports related to collection activity and account status

• Minimum of 2 years of experience in collections, accounts receivable, or customer service

• Strong communication, negotiation, and problem-solving skills

• Experience with accounting, ERP, or CRM systems (Quick Books, Salesforce, or similar) preferred

• Strong attention to detail and ability to manage multiple accounts effectively