Loan Operations Senior Supervisor, South Bend

Position Summary

Responsible for training and supervising staff in the respective Loan Operations Department. Mentors and provides guidance to operations staff on handling complex transactions.

• Responsible for the training and supervision of assigned staff and exercise the usual authority of a supervisor concerning staffing, performance appraisals, salary recommendations and terminations.
• Monitors daily workload levels.
• Works with leadership to understand and recommend process improvements as appropriate.
• Ensures policies and procedures are created as needed and updated to reflect revisions.
• Communicates effectively with employees to provide coaching and feedback.
• Promotes a sense of teamwork within the team and company.
• Regular and predictable attendance is an essential requirement of the position.
• Completes all compliance training.
• Must understand all applicable laws and regulations that apply to the position and comply with the requirements.
• Processes Aircraft Loans including reviewing loan submissions from sales and approved by credit.
• Initiates the loan documentation process.
• Follow‑up with sales, customers, title companies and/or sellers to assure proper documentation is in place to transfer clear title to our customer.
• Corresponds with outside US & foreign counsel for documentation on foreign transactions.
• Preps files for our imaging department to assure accurate imaging of documents.
• Processes requests from customers (e.g., address changes, loan transaction questions, providing copies of requested documentation).
• Processes requests from sales staff (e.g., research terms of previously funded loans, forward copies of any requested documents).
• Performs supervisory responsibilities as assigned.
• Acts as a liaison to all investor/agency/MI companies and responds to any written communication received in the way of audit requests, repurchases, or other issues with regard to files.
• Receives and tracks all letters received from investors, agencies and private mortgage insurance companies. Prepares requested documentation for review, reviews files to determine if there are any issues that might be cited and tracks the receipt/responses to these letters for management.
• Ensures the quality assurance audits are completed timely per investor/agency requirements.
• Responsible for reviewing all monthly quality assurance reports and issuing a management overview memo for all managers to review.
• Researchs investor/agency guidelines for origination sources and staff when they are unclear about a guideline.
• Prepares written communication to staff and origination sources when regulations or investor guidelines change to keep everyone abreast of new developments.
• Assists investors/agencies when conducting on‑site audits which involves gathering materials requested pre‑audit and being available during the audit, if necessary, to assist and respond to questions from the auditors.
• Reviews appraisals, when necessary, to ensure the collateral has sufficient value and remaining economic life to warrant the mortgage amount and term being requested.
• Ensures mortgage and consumer real estate loans are processed and closed according to investor guidelines and validates that regulatory guidelines are being followed.
• Approves new appraisers (currently there is a moratorium on this process) but it involves reviewing a minimum of three sample appraisals, verifying their licenses through the state issued, checking them against HUD's LDP listing, and running them through MARI to see if any previous incidents have been reported.
• Responsible for completing the HUD Annual Re‑Certification and the VA Annual Re‑Certification which involves sending invoices to our production affiliates for reimbursement of their fees paid for the ensuing year.
• Attends frequent meetings with the Department Manager and managers of other departments in order to discuss production, process, etc.

• Perform all other duties as assigned.

• Fannie Mae/Freddie Mac guidelines
• FHA/VA guidelines and GNMA requirements
• Federal/state/municipal regulations that apply to the mortgage loan process.
• Strong knowledge of the appraisal process…