Cash Vault Assistant II, Cash Vault, South Bend

Position Summary

Responsible for verifying and processing large currency and coin deposits.

• Verifies and processes large currency and coin deposits, serving as subject matter expert.
• Operates coin machine and currency counter.
• Receives incoming deposits from customers and armored customers.
• Provides support on Cash Vault’s currency shipping and ordering system, as subject matter expert.
• Fosters positive relationships with branches, customers, and vendors.
• Assists with balancing of ATMs serviced by armored courier.
• Guides and supports new and existing team members, fostering their professional development and integration into the team.
• Maintains and updates procedures and job aids, as needed.
• Assists with incoming phone calls.
• Regular and predictable attendance is an essential requirement of the position.
• Responsible for completion of all compliance training related to the position.
• Must understand all applicable laws and regulations that apply to the position and comply with the requirements.

Perform other duties as assigned.

• Two (2) or more years of related experience.
• Prior CSR experience preferred.
• Great attention to detail and organization.
• Ability to prioritize, handle high volumes, and multitask in a fast-paced environment.
• Great interpersonal skills, with an emphasis on active listening and clear verbal communication.
• Ability to independently research and solve simple to complex scenarios.
• Good knowledge in MS Office software (Excel, Word, etc.) preferred.
• Able to work in a small, closed environment.

High School Diploma/GED required.

Minimal or occasional travel for meetings, projects or training as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. While performing the duties of this job, the employee is required to sit, stand and walk; use hands and fingers to operate keyboard and other office equipment;

reach with hands and arms; and talk or hear. The employee is occasionally required to stoop or kneel. The employee may occasionally lift and/or move up to 10 pounds.

MS Office PC, fax, phone, and standard office equipment.