CSR​/Teller - Mishawaka,

Make banking a Fifth Third better®

We connect great people to great opportunities.

Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensuring that actions and behaviors drive a positive customer experience.

While operating within the Bank's risk appetite, achieve results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

• Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met.
• Provide follow up to customer questions and find solutions to address issues.
• Be responsive and timely with correspondence to keep lines of communication open and clear.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.
• Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.
• Maintain a balancing record that is in line with policy, find and correct outages and enlist help as needed.
• Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.
• Handle consumer and business customer problems with professionalism, directing more complex issues to the Lead Customer Service Representative or other leadership as necessary.
• Demonstrate sound judgment in decision making, abiding by established guidelines and procedures.
• Identify customer needs during interactions and refer customers to bankers and business partners for a consultative conversation.
• Build and maintain a working knowledge of the Retail products and services offered.
• Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes.
• Perform other duties as assigned.

None.

• High school diploma or GED.
• Work involves extensive cash handling.
• Work involves contact with the public, adheres to dress code guidelines.
• Can interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures to perform essential duties.
• Can take initiative and exercise sound judgment in decision-making and problem resolution.
• Demonstrates core values: work as one bank, take accountability, be respectful & inclusive, act with integrity.
• Flexibility in scheduling.

• Normal office environment.
• Extensive viewing of computer screens.

• Title:
  
  CSR/Teller
• Location:
  
  Mishawaka, IN 46545
• Employment Type:
  
  Full-Time
• Employer:
  
  Fifth Third Bank

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education, and geographic location.

Our extensive benefits programs support the well-being of employees and their families, encompassing physical, financial, emotional and social aspects. For more details, visit

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.