IT Support Specialist II Job Mishawaka area,Indiana USA,IT/Tech

Overview

Who We Are:

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation and premium products to all our customers.

Why We are Different:

At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members’ unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.

What

You will Get:

A unique, inclusive and supportive company culture.

Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!

Fair and competitive compensation.

Career development and mentoring and opportunities to grow.

Holiday, personal and vacation days.

Summary/Objective:

We are looking for an IT Business Support Specialist to assist staff to resolve technical issues and provide courteous and knowledgeable assistance with questions. They will function as on-sire support and provide both level 1 and level 2 support as needed.

All resources maintain, troubleshoot and repair technical infrastructure including desktop hardware, operation systems, applications and office systems. Serves as the first and second line of support for all user IT support issues within an area and works with available resources, hardware and software vendors to provide effective solutions, break/fix and problem resolution. Work as remote hands and onsite resource for other IT departments.

Duties and Responsibilities:

Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance

Respond to questions from emails, calls, and incidents

Become familiar with respective applications use throughout the organization.

Learn fundamental operations of commonly used software, hardware, and other equipment.

Follow standard IT Support operating procedures; accurately log all Service Desk tickets using the defined tracking software

Become familiar with helpdesk policies and services

Resolve or elevate incidents within a timely mannnner

Interface with internal stakeholders and end users

Familiarity with the fundamental principles of ITIL/SLA

Exceptional written and oral communication skills

Exceptional interpersonal skills, with a focus on listening and questioning skills

Support for computer hardware and any authorized desktop software

Responsible for monitoring, operating, managing, troubleshooting and restoring service to any terminal service client, personal computers (PC) or notebook that has authorized access to the network

When the restoration is beyond the scope of the Service Desk Agent he/she will elevate the issue/problem to proper level support team members

Develop trends by monitoring and analyzing incoming calls, problems and support requests

Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues

Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician

Identify and learn appropriate software and hardware used and supported by the organization

Perform post-resolution follow-ups to help requests

Reinforce SLAs to manage end-user expectations

Serve as on-site support for remote plant operations

Remote hands for other IT departments

Delivery and setup of IT hardware/Retrieving of old hardware

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to…