Practice Manager, Care Management

Employment Type:

Full time

Shift: Day Shift

• Tuition reimbursement for all full-time and part-time colleagues starting on day one
• Comprehensive benefits beginning day one (Medical, Dental, Vision, PTO, Life Insurance, STD/LTD, and more)
• Retirement savings plan with employer match
• Generous paid time off program plus 7 paid holidays
• No mandatory overtime
• Employee referral incentive program
• Access to state-of-the-art equipment, unlimited CEUs, and a supportive team-focused work environment

The Nursing Manager will oversee the Care Management team, supporting and assisting the Executive Director of Clinical Operations in providing 24‑hour resource management services including utilization management, social work, case management, and discharge planning. The Nursing Manager assists in the selection, development, and corrective action of staff, holds them accountable and recognizes their contributions to quality outcomes, and maintains full responsibility to assure customer and physical satisfaction is achieved and makes day‑to‑day decisions.

• Model and uphold the organization’s mission, values, and ethical standards
• Foster a respectful, inclusive environment that values diversity and dignity
• Promote integrity, accountability, and teamwork across all staff
• Lead change initiatives and remove barriers to organizational improvement
• Recognize, reward, and develop team members through consistent coaching and feedback

• Oversee 24/7 department operations and ensure delivery of safe, high‑quality patient care
• Delegate, supervise, and evaluate care provided by the clinical team
• Ensure care delivery is appropriate to patient age and clinical needs
• Coordinate department operations to support efficient patient flow and outcomes
• Maintain staffing models that align with patient acuity and productivity goals

• Ensure compliance with all regulatory, legal, and patient safety requirements
• Promote a culture focused on minimizing risk and improving patient safety
• Monitor patient satisfaction and implement improvements to exceed expectations
• Lead performance improvement initiatives and benchmark outcomes
• Maintain accurate documentation, including services and charges as applicable

• Develop, manage, and maintain departmental budgets with minimal variance
• Optimize resource utilization to improve financial performance
• Identify opportunities to enhance efficiency, quality, and cost‑effectiveness
• Align departmental activities with organizational strategy and goals

• Recruit, hire, orient, and retain highly qualified staff
• Ensure staff competency through education, training, and skill validation
• Conduct performance evaluations and maintain development plans for all direct reports
• Address employee concerns, resolve conflicts, and enforce policies fairly
• Promote continuous learning and professional development

• Build strong, collaborative relationships with physicians
• Develop and execute plans to improve physician satisfaction
• Partner across departments to solve problems and improve care delivery

• Graduate of an approved school of nursing
• Knowledge of healthcare and nursing management practices typically acquired through completion of a Bachelor of Nursing Degree
• Master’s degree preferred
• Active Registered Nurse (RN) license (Indiana)

• Minimum of 3 years of clinical nursing experience in a related area – UM/CRM strongly preferred
• Demonstrated leadership and management experience in a healthcare setting

• Accountability and decision‑making
• Change management and continuous improvement
• Coaching, mentoring, and staff development
• Strong patient focus and customer service orientation
• Effective physician relationship management
• Financial and operational acumen
• Commitment to diversity, equity, and inclusion
• Alignment with mission‑driven healthcare values

• Ability to adapt to changing schedules and operational needs
• May provide direct patient care support as required

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