Assistant Manager

About the Job:

The Assistant Store Manager assists the Store Manager in leading a customer-focused, top-line sales driven, profitable and productive store location. They inspire and motivate others by exhibiting core value behaviors, including a customer-focused selling culture, and ensuring the execution of the store's KPIs. Assistant Managers also hold store employees accountable to following all policies and procedures.

• Display a customer-focused mindset at all times and ensure all team members deliver an engaging, positive and authentic customer experience.
• Handle customer situations in compliance with policy and procedures, attempt to “solve for yes” and escalates issues as appropriate.
• Maintain a clean and well-organized store, promoting a safe working and shopping environment to maximize the customer experience.
• Share feedback from customers with the leadership team to improve the overall customer experience.
• Perform as the floor supervisor role as needed to cover non-peak periods (breaks etc.).
• Hold self and others responsible for the accomplishment of all operational tasks.
• Coach and provide feedback on Sales Associate performance.
• Support associate engagement by recognizing and rewarding outstanding performance.
• Provide direction to associates to ensure understanding of company directives and standards.
• Prioritize and delegate tasks to meet all operational needs.
• Support and execute visual directives and maintain visual standards set by the company.
• Drive efficiency in all operational store processes.
• Maintain merchandise flow, filling and presentation standards throughout the store and stockroom.
• Ensure all store associates follow all policies, procedures and all Safety Program practices.
• Reflect the Pac Sun brand by demonstrating passion and affinity for product, brands, fashion and trends.
• Inspire and motivate others by consistently exhibiting core value behaviors.
• Demonstrate willingness, aptitude, and initiative to learn what is unknown about product, brands, fashion and trends.

• Passion for product, brands, fashion and trends.
• High School Diploma or equivalent (preferred).
• Effective written, verbal and presentation skills.
• Strong communication skills.
• Excellent time management skills.
• Proficiency in math and strong computer skills.

• Operate with the highest level of conduct, integrity, and confidentiality; setting the example for leaders and associates.
• Develop and nurture strong cross-functional partnerships; drive business results and inspire a culture of transparency, collaboration, and accountability.
• Serve as a Pac Sun advocate in the industry and marketplace.
• Recruit, identify, develop, and retain talent that delivers performance excellence.
• Serve as a manager of company culture, norms, and conduct.
• Balance a strong management presence with a high level of approachability, encouraging and eliciting associate feedback and interaction.

• The associate must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds.
• The associate must frequently sit/stand for long periods of time and climb ladders as needed.
• While performing the duties of this job, the associate is regularly required to talk or hear; the associate is frequently required to sit, stand, walk, use hands to finger, handle or feel, as well as reach, twist or squat.
• Ability to maneuver around sales floor, stockroom and office areas.
• Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
• Ability to work in open environment with fluctuating temperatures and standard lighting.
• Hotel, airplane, and car travel may be required for SM and above roles only.

This is a full-time position. Ability to work 32-40 hours a week is required. As a national retailer, flexibility with work schedule (able to work weekends, nights, and peak holiday periods) is required.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the associate for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.