Guest Experience Supervisor Hill

Drive exceptional guest experiences at Mission Hill Family Estate in West Kelowna, BC. This full-time Supervisor role emphasizes leadership, operational excellence, and team support in a premium hospitality setting.

As a Guest Experience Supervisor, you will oversee daily operations while ensuring seamless winery experiences for guests.

Your role will involve coaching the frontline team, coordinating logistics, and promoting wine club memberships, all while maintaining high service standards. A hands-on leader, you will balance guest engagement, team development, and sales performance effectively.

Key Responsibilities:

• Manage the Guest Experience team's daily operations

• Conduct pre-shift meetings and assign team roles

• Oversee guest experience logistics and tastings

• Coach team members in guest engagement and sales

• Lead guest recovery efforts and resolve concerns

Requirements:

• 2–5 years in hospitality or winery operations

• Proven experience leading frontline teams

• Strong organizational and communication skills

• Confidence using hospitality systems

• Serving It Right certification preferred

Embrace the challenge of creating memorable winery experiences at Mission Hill Family Estate.
#J-18808-Ljbffr