Manager, Clinical Operations & Program Services

Salary range for this position is CAD $60.75 - $87.33 / hour

Lead. Inspire. Transform Care in Your Community.

Fraser Health is seeking a dynamic and people-focused Manager, Clinical Operations to lead high-impact healthcare services at The Residence in Mission (TRIM) — a unique opportunity to make a meaningful difference in a close-knit community setting.

In this role, you’ll provide clinical and operational leadership to multidisciplinary teams, ensuring the delivery of safe, high-quality, patient-centered care. You’ll oversee day-to-day operations, drive strategic initiatives, and foster an environment where staff feel empowered, engaged, and supported.

• Lead and mentor clinical teams, including direct supervision of senior nursing staff
• Oversee program operations, budgets, and service delivery to ensure efficiency and quality
• Drive quality improvement, innovation, and change initiatives
• Collaborate with physicians, partners, and stakeholders across the system
• Champion a culture of excellence, safety, and continuous improvement

• Make a real impact on patient care and community health
• Influence both day-to-day operations and long-term strategy
• Work in a leadership role that blends people management, clinical insight, and system improvement
• Be part of an organization committed to its Vision, Values, and Purpose

If you’re a strong leader passionate about delivering exceptional care and inspiring teams—this is your opportunity to lead with purpose.

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
Reporting to assigned Director(s), Clinical Operations, the Manager is accountable for managing and providing clinical and operational leadership to a front-line patient care department or health program that is delivered through multi-disciplinary health care teams in a hospital and/or community based direct patient/client care setting. The Manager is responsible for large assigned clinical operation(s) and program service(s) through the leadership provided to staff, or the management of service contracts with contracted agencies.

The Manager must directly supervise Nurses at the Level 4 or 5 classification/wage rate.

Through the direct leadership and management of people and resources, the manager oversees the operational, administrative activities of a clinical operation or program service; or, supports the operation of clinical services supports for services as provided through contracted agencies.

The Manager fosters an environment that empowers and supports individuals to provide safe, quality care; or ensures service contracts meet performance criteria that include safe, quality care.

Ensures clinical operation(s) and program service(s) at a site/community area or across sites/community areas are delivered in an effective and efficient manner through consultative advice on clinical services(s) design, policies and procedures, management and leadership or contract management.

Maintains effective communications, and where assigned a dual reporting structure, prioritizes and advises on the status of clinical services(s) objectives.

• Manages resources through the development of operating and capital budgets, review of expenses and the development of action plans. Reviews contracted agency budgets in terms of established contract performance criteria and liaises with agency to establish required action plans.
• Provides leadership of people to foster an environment that is supportive of engagement, innovation, individual and team achievements and the provision of safe, quality care. Provides direct supervision to Nurses at the Level 4 or 5 classification/wage rate.
• Recruits people, provides leadership and mentorship on individual leadership and development plans, and provides regular, ongoing, clear and meaningful feedback to provide recognition and to address performance improvement.
• Reviews Fraser Health workplace indicators in areas such as retention, engagement, safety, absenteeism and overtime, and establishes department objectives…