Assistant Club Manager; Mission Bend

Assistant Club Manager

Pay type:

Hourly;
Pay rate: $17.65/hr

• Assist in recruiting, hiring, training, and developing a high-performing staff consisting of Member Service Representatives, Overnight Member Services Representatives, and Fitness Instructors.
• Lead by example and maintain a welcoming atmosphere for all members, prospective members and guests; ensure staff follow superior customer service guidelines.
• Resolve member concerns in a fair and equitable manner.
• Assist with staff management and provide support to the Club Manager with reporting, inventory, and other assigned duties as needed.
• Assist in administering and enforcing company policies and procedures with staff and members.
• Involved in all front desk related activities including answering phones in a friendly manner, assisting members with a variety of tasks, checking in members, and new member sign-up.
• Facilitate all member requests, issues, and questions.
• Ensure prompt opening/closing of gym following proper protocols.
• Oversee cleanliness and maintenance of facility, including taking responsibility for the largest section of cleaning daily.
• Ensure safety of employees, members, and club property.
• Determine and communicate equipment repair in a timely manner.
• Subject to work at any Planet Fitness location within Houston Fitness Partners franchise.

• Superior customer service skills, preferably in the fitness industry.
• Previous work experience at Planet Fitness is a plus.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Office).
• Strong problem resolution skills, hardworking, enthusiastic, and energetic.

• Must be 18 years of age or older.
• High school diploma/GED equivalent preferred.
• Ability to pass a background check.
• Willing to become CPR/AED Certified prior to gaining employment and maintain your certification while employed.

• Continual standing and walking throughout the club to accomplish tasks during shift.
• Ability to work 3rd shift (overnight) alone, in the event overnight staff is unavailable.
• Must be able to lift up to 50 pounds.
• Will encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Some bending, twisting, and reaching are required to accomplish tasks.

• Medical, Dental, and Vision Insurance for Full-time staff (work a minimum of 30 hours per week).
• 401(k) plan eligible after 12 months of employment.
• Free PF Black Card gym membership.
• Opportunities for growth.
• 10 days of Paid Time Off (PTO) annually and select holidays.

As part of our hiring process, we use the E-Verify system to confirm that new employees are legally authorized to work in the United States.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.