Program Assistant; Substitute); SC SHW - CNA)

SUMMARY DESCRIPTION

Under general supervision, provides word processing and other computer operation services in support of the assigned grant-funded program; performs a variety of administrative office support duties of a general or specialized nature; and provides information and assistance to students, faculty, staff,and the general public. May provide training and work direction tostudent workers if assigned.

This class is distinguished from similarclassifications in that the position assigned to this class iscategorically funded and not financed by District funds. The incumbent works with students and faculty to implement the activities of a grant program. Duties include assisting faculty andclassified staff by performing word processing and other administrative support functions that further the goals of thegrant program and support division-wide activities and duties.

The following duties are typical for this classification. Incumbents may not perform all of the listed dutiesand/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Provide word processing and other computer operation services in support of the assigned grant-funded program; produce letters, manuals, syllabi,handbooks, course materials, board agendas, position announcements,and reports; create and maintain originals of documents; distributefinished materials as appropriate.

Participate in preparing a variety of required and comprehensive reports withinthe assigned grant-funded area.

Serve as receptionist for assigned grant-funded program; receive office visitors and answer telephone calls; provide material and information in response to requests for information related to the program; convey telephone messages; refer callers to appropriate staff for further assistance as needed.

Follow up onregistration problems for the assigned grant-funded area; respondto questions and inquiries from students regarding registrationguidelines and procedures.

Provide assistance to students and staff in the orientation process; attendorientation meetings, collect student paperwork, make copies of documents as necessary, and respond to questions and inquiries.

Proctor testsfor students within the program; inform students of directions;maintain a quiet testing environment for students and ensure the security of test materials; maintain confidentiality ofconfidential and/or sensitive matters with regard to test proctoring.

Verify andreview materials, applications, records, files, and reports for completeness and conformance with established regulations and procedures; apply applicable policies and procedures in determiningcompleteness of applications, records, files, and reports; collect and process appropriate information.

Design,develop, and prepare a variety of graphics, brochures, flyers,charts, and other documents utilizing desktop publishing hardware and software.

Maintain accurate and up-to-date files and records for assigned program;develop and monitor various logs, accounts, and files for current and accurate information; verify accuracy of information,researching discrepancies and recording information; organize and maintain filing systems.

Provide program information to students and faculty; assist in preparingprogram materials; receive, sort, and deliver materials.

Perform related duties as required.

Knowledge of: Office procedures, methods, and equipment including computers and applicable software applications such as word processing,spreadsheets, and databases.

Current word processing, spreadsheet, and database programs, methods, and techniques.

Basicprinciples of business letter writing and basic reportpreparation.

Methods and standards used in processing College paperwork.

Principles and practices used to establish and maintain files and information retrieval systems.

Basicprinciples and techniques used in public relations includingmethods and techniques of proper receptionist and telephone etiquette.

Principles and practices of public relations.

Work organization principles and practices.

English usage,grammar, spelling, punctuation, and vocabulary.

Ability to: Understand the organization and operation of the assigned program area as necessary to assume assigned responsibilities.

Understand,interpret, and apply general administrative and office policies and procedures.

Perform avariety of office support and clerical duties and activities of ageneral and…