Resident Services Representative

Are you someone who loves helping people, solving problems, and being the friendly voice that makes someone's day better? Ultimate Staffing is partnering with a south OC property management company expanding their Resident Services Center team and seeking new team members to become a vital part of their thriving, welcoming living community.

At our community, residents aren’t just tenants—they’re neighbors. As a Resident Services Center Representative, you are the first connection residents have when they need support, answers, or reassurance. You’ll make a real impact by creating smooth, positive experiences that help people feel at home.

This role is perfect for someone who:

• Enjoys meaningful, people-centered work
• Likes fast-paced days with a variety of tasks
• Wants to grow customer service, communication, and problem-solving skills
• Appreciates a supportive team atmosphere
• Feels good about helping others and being appreciated for it

Location: Fully onsite in Mission Viejo, CA
Job Type: Temporary-to-Hire
Schedule: 8AM - 5PM, Mon-Fri

• Competitive hourly wage
• Health insurance options
• Employee Discount Clubs
• Referral Bonuses
• Career advancement opportunities & specialized recognition programs

• Serve as the welcoming and professional point of contact for residents calling into the community support line
• Handle incoming calls regarding maintenance requests, community amenities, billing questions, and general inquiries
• Listen actively and provide clear, friendly, solution‑oriented guidance
• Create service tickets and accurately document resident needs in the system
• Follow up on open requests to ensure residents feel supported and informed
• Collaborate with on‑site property teams to route issues and share important information
• Maintain a calm, positive attitude during busy periods or challenging conversations
• Contribute to a team culture focused on helpfulness, empathy, and resident satisfaction

• Experience in customer service, call centers, hospitality, or property management
• A positive attitude and a genuine desire to help people feel at home

If you’re excited to join a hardworking, upbeat team and enjoy helping people, we’d love to talk to you.

Apply today and become a valued part of the community.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.