Veterinary Receptionist - Mission Viejo, CA

Who we are

Animal & Bird Clinic of Mission Viejo is Hiring Customer Service Representative!

Position Details

Role: Customer Service Receptionist
Status: Full-time
Salary: Starting at $20.00 per hour
Schedule: Flexible scheduling with weekend hours required
Experience: Customer service or veterinary reception experience preferred; training provided

Benefits Highlights

• Financial Rewards that Grow with You: A flexible approach to compensation that reflects your skill set and future performance, 401(k) matching & Roth Retirement Savings Plan, Flexible Spending Account (full-time only), 529 Savings Plan, Tuition Support Program (full-time only), and Referral Bonus Program.
• Wellness & Peace of Mind: Health insurance including medical, dental, and vision (full-time only), supplemental insurance options, paid parental leave, Sick Time / Paid Time Off, free or discounted lab work for employee pets, pet discounts on services and products, and a pet food discount program.
• Professional Growth & Recognition: Quarterly Team Rewards Bonus Program, professional development opportunities, continuing education allowance, and a uniform allowance.
• Lifestyle Perks You’ll Appreciate: Full-time and part-time opportunities, six paid holidays for eligible full-time employees, an Employee Assistance Program, and an employee discount program.

Looking for a customer service role where you can help animals, support their families, and learn something new every day? We’re expanding our reception team and looking for three friendly, dependable Customer Service Receptionists who enjoy helping people and thrive in a busy environment.

This position is ideal for someone who brings a strong work ethic, a compassionate approach, and the ability to manage multiple priorities without losing sight of the person or pet in front of them. Veterinary experience is helpful, but a positive attitude and willingness to learn are what matter most.

Why Our Customer Service Representatives Love It Here

• Full-time and part-time opportunities to fit different scheduling needs.
• Hands-on training and opportunities to learn on the job.
• A team-oriented environment where everyone works together.
• The chance to build meaningful relationships with pets and their families.
• A role where your compassion, organization, and communication skills make a difference.
• Opportunities to strengthen your veterinary knowledge and customer service experience.

What Our Customer Service Representatives Do

• Answer incoming calls using a five-line telephone system.
• Schedule appointments and help manage the hospital’s daily calendar.
• Monitor and respond to client emails.
• Make outbound calls to follow up with pet owners.
• Contact other veterinary hospitals to request medical records for shared patients.
• Check patients and clients in and out efficiently.
• Present and explain charges for veterinary services.
• Process payments accurately and professionally.
• Answer client questions about hospital products and services.
• Educate clients about non-medical pet-care topics, including heartworm prevention, flea prevention, house-training, and local training resources.
• Manage electronic medical records, patient charts, and client correspondence.
• Maintain a clean, organized, and welcoming reception area.
• Help keep the interior and exterior of the hospital neat and presentable.
• Participate in shared opening and closing cleaning duties.
• Clean animal waste from the lobby and other hospital areas when needed.

What You’ll Bring

• A high school diploma, GED, or equivalent.
• Excellent listening, communication, and customer service skills.
• Compassion for pets and the people who love them.
• The ability to respond to clients’ emotions with patience, empathy, and professionalism.
• Strong multitasking and organizational skills.
• The…