Account Manager

Benefits

• Competitive salary
• Dental insurance
• Health insurance

For more than a decade, Ironwall by Incogni has been a trusted leader in online privacy protection services for public servants. We specialize in removing personal information from the internet for Judges, Law Enforcement, Elected Officials, Social Workers, and other high-risk professionals.

Our mission is simple but critical: protect those who protect others.

The Account Manager plays a critical role in customer retention, and long-term success. This role serves as the primary point of contact for existing clients, managing onboarding, training, and ongoing account support while identifying opportunities for upselling and cross-selling.

The Account Manager also acts as a key liaison between Sales and Privacy Operations, ensuring a seamless customer experience from implementation through ongoing service.

This is a salary + commission position reporting to the Director of Sales.

• Serve as the primary account owner for assigned clients, ensuring high satisfaction, retention, and growth
• Onboard new clients, including:
  • Creating and implementing customer portals
  • Performing quality assurance
  • Notifying clients upon successful setup
• Train clients on Ironwall services, features, and best practices to ensure successful program adoption
• Identify and execute opportunities for:
  • Upselling additional services
  • Cross-selling products
  • Adding additional user seats
• Act as the primary liaison between clients and Privacy Operations, particularly for:
  • Emergency protocols
  • Search-related issues
  • Specialized customer needs
• Collaborate closely with Sales and internal teams to support account growth
• Perform additional duties as assigned

Success in this role will be measured by:

• Customer retention rates
• Account growth beyond baseline metrics
• Total revenue expansion within existing accounts

• Strong relationship-building and communication skills
• Experience in account management, customer success, or sales
• Ability to manage multiple accounts and priorities effectively
• Comfort working cross-functionally with sales and operations teams
• A proactive, customer-first mindset

Experience in SaaS, subscription services, or privacy/security solutions is a plus.

• Mission-driven company protecting high-risk professionals
• Opportunity to directly impact customer success and revenue growth
• Collaborative, supportive team environment
• Competitive salary plus commission structure

• Base Salary: $85, / year (depending on experience)
• Commission: between 4%-8% depending on type of account
• Benefits:
  • 100% company-paid Employee medical and dental insurance (no employee premiums)
  • 50% paid for dependents
  • Paid Time Off - 2 week
  • Holiday schedule:
    Enjoy 11 paid holidays each year plus an additional day off to celebrate your birthday.
  • 401(k) retirement plan you can contribute to
  • Casual but professional in-office work environment