Service Administrator

Job Summary

The Service Administrator position provides administrative and customer service support to Customer Service Center(s).

• Answer incoming phone calls and direct calls to the appropriate party.
• Handle general customer inquiries, such as invoices, billing questions, and product information.
• Collect on past due invoices.
• Input billing data.
• Generate and complete quality work orders.
• Complete inter-division billing (installation, intra-shop transfers & warranty).
• Input, track, and verify commissions using the Quarterly Commission Report.
• Utilize and print the Open Order Report on a weekly basis.
• Schedule technicians from the Open Order Report.
• Review and process Accounts Payable invoices.
• Use the Metrix software to open, process, and complete orders.
• Type correspondence for the Area Sales Manager(s).
• Order all publications, literature, and office supplies; maintain inventory of literature.
• Manage parts inventory, including maintaining the order log, pricing/ordering parts, and working with vendors.
• Maintain the quotation log for the Customer Support Center.
• Maintain current driver qualification files for DOT requirements.
• Other duties as assigned.

• High school diploma or equivalent.
• At least one year of directly related work experience.

• Proficient with Microsoft Office products (Excel, Word, Outlook).
• Critical thinking and exceptional attention to detail.
• Excellent problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to effectively organize and prioritize work and manage multiple tasks simultaneously.
• Ability to develop and maintain business relationships.

General office conditions; exposure to moderate noise levels.

• Require close vision and focus.
• Regularly required to talk and hear; frequently required to sit, stand, bend at the knee and waist, and walk.
• Must perform repetitive wrist, hand and/or finger movements to type and work on computer.
• Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
• Regular attendance is a necessary and essential function.

Fairbanks Scales Inc. is an Equal Opportunity Employer including Disability/Vets.