Sales Support Specialist

City

Cebu

State/Province

Country

Philippines

Department

CREDIT & COLLECTIONS

Date

Wednesday, January 28, 2026

Working time

Full-time

#

Job Level

Job Type

Experienced

Job Field

CREDIT & COLLECTIONS

About Xerox Holdings CorporationAt Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at  and explore our commitment to diversity, inclusion and belonging.

Supports the business development/sales team. Involves lots of telephone work such as dealing with existing customer queries, administrative support, etc. Takes and receives customer orders relating to the sell of company products.

JOB PURPOSE/MISSION/SUMMARY:

The Sales Support Specialist will be responsible for supporting sales efforts of the field or face to face sales representatives. This role will be a key contributor in enabling Sales Account Managers to achieve significant sales goals through timely support in handling pricing questions, educating the resellers on programs and promotions, providing product recommendations, solving problem in straight forward situations, makes incremental improvements to end-to-end systems or processes that make it easy for partners and customers to work with Xerox and its subsidiaries.

Uses a wide range of communication and presentation skills to top management and business leaders in a manner that supports strategic planning, discussions, and high-level decision-making.

The role is within Global Sales Operations, which is tasked with supporting sales efforts in both Channel and Enterprise customers.

KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:

Proactive Responsibilities:

• Track and update account managers of their performance against monthly/quarterly programs
• Engage with appropriate teams and use relevant tools necessary to support customers
• Analyze and recommend with sales teams to understand areas of success and concern
• Track and analyze inventory levels, orders, consumption reports to account managers
• Other general resellers specific tasks
• Recommend to process owners the Lexmark/Xerox order, pricing and supply chain processes to provide insight and information to customers when needed
• Establish oneself as a valued resource that Lexmark/Xerox partners can contact to receive information on Lexmark/Xerox products, programs, pricing and value proposition
• Create and Update Process Documentation
• Train new hires in the team
• Drive program utilization of the accounts
• Recommend action plans that will help grow revenue
• Regular reviews and communication with management and sales teams will be expected in order to understand areas of success and concern as Lexmark/Xerox constantly seeks to improve the level of service offered to its resellers or partners and end-users in turn.
• Address forecasting needs of Account managers

Administrative Roles and Responsibilities

• Manage the assigned mailbox/es
• Provide product recommendations based on customer requirements
• Create, edit, monitor approval and communicate special bids (Global, traditional, MPS, Quickbid, Demo, Bid Desk) to relevant parties
• Create and edit flyers, presentations and other marketing materials of Territory Sales Managers (TSMs) for their meetings, trainings and other face to face activities
• Compile product blurb for the partner’s site/portal
• Manage and monitor cases in Dynamics/Salesforce from creation to closure
• Facilitate the resolution of technical support issues
• Process rebates claims (MDF, Special Bid, SLED)

COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:

Partnering*

• Aligning Customers
• Building Relationships
• Communicating Effectively
• Negotiating

Insight*

• Analyzing Capacity
• Building a Business Case
• Evaluating Customer Experiences Identifying Options
• Business Context

Solution*

• Articulating Value
• Facilitating Organizational Change
• Leveraging Success
• Managing Projects
• Resolving Issues
• Accelerating Learning
• Aligning to Sales Processes
• Building Business Skill
• Executing Plans
• Solving Problems
• Making Ethical Decisions
• Managing Knowledge
• Maximizing Personal Time
• Using Technology

EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:

• Education:
  
  College Graduate
• Experience:
  
  2 years of relevant work experience