Senior Associate, Inquiry & Data Operations

Career Category

Sales & Marketing Operations

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas – Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Let’s do this. Let’s change the world. In this vital role the Senior Associate, Incentive Compensation Inquiry & Data Operations will focus on managing inquiries, solving complex data challenges, maintaining data stewardship standards, and delivering ad‑hoc analytics to support field and leadership decisions.

• Act as the primary point of contact for inquiries related to incentive metrics, payouts, and plan interpretation.
• Investigate and resolve inquiries promptly with clear, data‑backed communication.
• Track and analyze inquiry trends to identify process or data improvement opportunities.
• Demonstrated ability to manage inquiries with professionalism, empathy, and data‑driven precision to ensure a positive stakeholder experience.

• Identify, research, and resolve data discrepancies impacting IC calculations or field reporting.
• Partner with cross‑functional teams to correct root causes and implement preventive solutions.
• Maintain documentation of issue resolution and lessons learned for continuous improvement.

• Collaborate with internal teams to evaluate impact(s) of data changes.
• Design and document impact analyses and work with other teams to execute.
• Define in coordination necessary data remediations, next steps, and appropriate communications with stakeholders.
• Influence, design, and document data governance policies, standards, and procedures for IC data.
• Continually improve and define data quality measures for IC use with internal data teams to understand and evaluate the impact of data change and customer master changes.
• Validate data source requirements, highlight applicable risks and mitigations, and define review schedules.
• Understand and interpret data ingestion quality checks which have IC impact.

• Conduct analytical deep dives and ad‑hoc reporting on performance, attainment, and payout trends.
• Create and automate dashboards or reports to provide actionable insights for business leaders.
• Translate complex data into clear narratives that support decision‑making.

This foundational IC knowledge enables the role to support end‑to‑end operations with accuracy, consistency, and strategic insight:

• Possesses a comprehensive understanding of end‑to‑end Incentive Compensation operations, including plan design, goal setting, contest administration, payout calculation, and performance analytics.

We are all different, yet we all use our unique contributions to serve patients. The Incentive Compensation Inquiry & Data Operations professional we seek has these qualifications.

• Master’s degree & 1+ years of experience in Incentive Compensation.
• Bachelor’s degree & 3+ years of experience in Incentive Compensation.

• 5+ years of experience in Incentive Compensation, Commercial Operations, or Sales Analytics, ideally within the biopharmaceutical or life sciences industry.
• Proven expertise in incentive compensation processes, including plan administration, data validation, payout calculation, and inquiry…