Implementation Associate

About the Role

The Implementation Associate supports the onboarding of new Care Professionals onto the Care Platform by serving as the primary point of contact. The role manages and verifies critical data, ensures compliance, and communicates essential information to Care Pros to ensure a seamless transition.

Given the inconsistent timing of implementations, the Associate also partners with cross‑functional teams (Market Operations, Hiring, Marketing, etc.) and may take on additional responsibilities outside the normal implementation scope when volumes are low. This is a remote role with standard working hours of 9:00 a.m. – 5:30 p.m. Central Time, Monday through Friday; occasional weekend work may be required.

• Communicate and Coordinate: Serve as the Care Pro onboarding point‑of‑contact, facilitate clear and timely communication, guide Care Pros through onboarding steps, and resolve issues.
• Ensure Data Integrity and Compliance: Implement data integrity checks, identify and rectify discrepancies or missing information.
• Manage Data Transfer and Documentation: Conduct accurate data entry for new Care Pros and update the Implementation Tracker.
• Monitor Transition Progress: Track Care Pro transition progress using dashboards and key metrics to meet on‑time targets.
• Participate in Meetings: Attend internal meetings, including weekly check‑ins, to facilitate communication and flag risks.
• Be Flexible: Provide additional capacity to support other team and cross‑functional areas as needed and take on tasks outside normal responsibilities to promote a “Mission First” mentality.
• Support training and process confirmations for other partner teams during low implementation volume periods.

• Mission First: Prioritize decisions and activities that move the mission forward.
• Relentless Focus on Clients: Start with the client, create solutions for better care.
• Always Push: Set high bars, strive for better, and commit to top‑notch service.

• High School Diploma or equivalent (required).
• 1‑2 years of experience in customer service, operations, or implementation‑related roles (required).
• Experience in data entry, compliance, or onboarding processes (preferred).
• Strong attention to detail, accuracy in data entry, excellent verbal and written communication, strong time management, ability to meet deadlines, proficiency in data analysis and reporting, ability to manage sensitive information.
• Basic understanding of compliance and regulatory requirements for onboarding; familiarity with digital platforms, database management, and customer service best practices.
• Ability to work independently and as part of a team, strong problem‑solving, adaptability to changing priorities, and ability to manage multiple tasks simultaneously.

Hiring Salary Range: $24.70 – $27.50 USD. Honor offers equity, a 401(k) with up to a 4% match, medical, dental, and vision coverage (including zero‑cost plans for employees), short‑term and long‑term disability, and life insurance, along with a generous time‑off program, mental health benefits, a wellness program, and a discount program.

Honor is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, or political affiliation.