Implementation Specialist

About the Role

The Implementation Specialist is a versatile and critical role responsible for executing the seamless onboarding of both Care Professionals (Care Pros) and Clients to the Care Platform. This dual‑focus position requires a candidate who can pivot effectively between operational fieldwork and strategic care planning.

On the Care Pro side, the Specialist leads the full onboarding lifecycle, conducting efficient onboarding sessions and ensuring compliance with state and company regulations. On the Client side, the Specialist ensures high standards of care delivery by refining client information, verifying care plans, and assessing transition risks. Success in this role requires operational agility to travel for onsite Care Pro support while maintaining the analytical focus necessary to manage complex Client transitions.

Focuses will change depending on the needs of the business, and volume of Care Pros/Clients we are onboarding.

Given the inconsistent nature of implementation timing, this role is also expected to partner with cross‑functional teams and support other work as necessary (e.g., Market Operations, Hiring, Marketing, etc.). The Implementation Specialist must be willing to take on additional responsibilities outside of the normal Implementation role when implementation volumes are low.

This position requires travel to franchise locations across the U.S. approximately 30–40% of the time (about 2–3 weeks per quarter), including occasional weekends. When weekend work is required, a weekday will be provided in lieu of time off.

When not traveling, this is a remote role with standard working hours of 9:00 a.m. to 5:30 p.m. Central Time.

The Implementation team plays a critical role in driving Honor’s growth by setting franchise partners up for long‑term success on our Care Platform. This team works in a highly cross‑functional environment, partnering closely with teams across the organization to deliver a seamless onboarding experience. With an iterative and solutions‑oriented approach, the team continuously refines processes to ensure franchises are positioned to thrive from day one.

• Lead Care Pro Onboarding & Training
  :
  Plan and lead in‑person and virtual onboarding sessions for groups of 1‑15 Care Pros. Oversee the end‑to‑end process to ensure efficiency and timeliness.
• Manage Client Transitions & Care Planning
  :
  Conduct needs assessments with franchise teams to refine client care information. Verify that care plans meet Honor’s standards for completeness and accuracy prior to transition.
• Own Risk Evaluation & Resolution
  :
  Proactively identify and resolve risks across both cohorts. This includes mitigating onboarding challenges for Care Pros and assessing client schedules for potential gaps or service risks.
• Ensure Compliance & Documentation
  :
  Maintain expert knowledge of state‑specific requirements. Verify necessary employment documentation (e.g., I‑9s, licensure) for Care Pros and review client contracts and profiles for regulatory compliance.
• Travel to Franchise Locations (30‑40%):
  Travel frequently to support onsite onboarding activities, attend meetings, and support franchise locations as needed. Some weekend work may be required to support Care Pro onboarding schedules.
• Manage Stakeholder Communication
  :
  Act as a primary liaison for franchise owners and internal teams. Lead external and internal meetings to foster clear communication and timely issue resolution for both client and Care Pro work streams.
• Lead Cross‑Functional & Team Support
  :
  Partner with field teams, market operations, and hiring teams to address challenges. Provide additional capacity to other Honor teams during periods of low implementation volume.

• Are Mission First
  :
  Leaders demonstrate a genuine passion for our mission and prioritize decisions and activities that move the mission forward.
• Relentlessly Focus on Clients
  :
  Leaders always start with the client and work backwards, creating solutions that lead to better care for our clients.
• Always Push
  :
  Leaders set a high bar for themselves and others, striving for better and…