Guest Service Agent

The Guest Services team is responsible for the overall guest experience from arrival to departure, including check-in, check-out, and guest inquiries. This is an excellent front-line opportunity for someone looking to begin or advance a career in the hotel industry.

Guest Services Agents play a vital role in the guest experience by acting as a host for the hotel, ensuring each guest receives a warm welcome, efficient service, and prompt assistance. This position requires the ability to multitask, attention to detail, and a commitment to upholding service standards. Guest Services Agents typically work in a team environment, handling a variety of guest interactions throughout their shift.

Key Responsibilities:

• Greet guests warmly and professionally, ensuring a positive first impression.
• Perform check-in and check-out procedures according to brand and property standards.
• Respond to guest inquiries, requests, and feedback in a prompt, courteous, and professional manner.
• Handle guest payments, process transactions, and maintain accurate records.
• Maintain the security and privacy of guest information at all times.
• Follow all safety and security policies, including emergency procedures and fire safety protocols.
• Report maintenance concerns or safety hazards to leadership.
• Embrace and uphold the hotel's Vision, Mission, and Values.
• Perform other duties as assigned by leadership.

This role requires someone who is:

Service-focused
– genuinely committed to exceeding guest expectations.

Detail-oriented
– ensures accuracy in every transaction and interaction.

Reliable and self-motivated
– able to work independently and complete tasks efficiently.

Team-oriented
– contributes positively to a supportive, collaborative work environment.

Safety-conscious
– works with care, follows all protocols, and reports concerns promptly.

Has a professional demeanor
– maintains a neat, friendly, and enthusiastic presence.

Other Abilities, Skills and

Competencies:

• Friendly, enthusiastic demeanor with a neat, professional appearance.
• Strong guest service skills with a genuine desire to exceed expectations.
• A keen eye for detail and accuracy.
• Well-organized with the ability to multitask and work efficiently.
• Reliable and flexible, with availability for varied shifts including evenings, weekends,and holidays.
• Physically capable of standing for long periods and performing repetitive movements.
• Self-motivated, able to solve problems, take initiative, and complete tasks with minimal supervision.
• Comfortable using computers and learning software
• Previous front desk or customer service experience is an asset.

Job Type: Part-time